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Elemntor form is not submitted

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • June 21, 2022 at 5:21 pm #385103

    hofitd
    Participant

    Hi
    I have a simple elementor form but it’s not being submitted.
    I though it’s a version issue but even with latest version of theme and all plugins it’s still not sending,
    When I swtich to a defualt theme it works and submits form but when switch back to Woodmart (both parent and chils themes) the form is not being submitted.
    The page is reloaded and there is no other message.
    The submissions are also not being saved on admin panel.

    Regards
    Hofit

    June 22, 2022 at 3:39 am #385160

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    June 22, 2022 at 1:15 pm #385291

    hofitd
    Participant

    Hi
    It works successfully with Storefront theme and with Twenty Twenty Two theme.
    Not working with Woodmart theme (both parent and child themes)

    Please help me fix it.
    Thanks

    June 22, 2022 at 2:56 pm #385365

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case. Could also provide the page URL with the form.

    Please, confirm the permission for plugins deactivation, and switching to the default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    July 13, 2022 at 8:39 am #390643

    hofitd
    Participant

    Hi, what about it?
    I sent you the site admin access
    it’s been 3 weeks already.

    I add it again.
    Please let me know when you start working on it.

    • This reply was modified 2 years, 5 months ago by hofitd.
    July 14, 2022 at 3:14 am #390923

    Elise Noromit
    Member

    Hello,

    Please update the WoodMart parent theme, plugins in Appearance > Install plugins and other plugins and check how it works.

    Please let us know if the problem presists.

    Best Regards

    July 14, 2022 at 8:30 am #390951

    hofitd
    Participant

    Hi
    Wordpress, theme and plugins are all updated and it’s still not fixed.
    I also disabled all plugins but Elementor and Elementor Pro and the form is still not submitted.
    When seitching to Storefront theme the form is submitted.

    Please take a closer look at this, it continues for a really long time.
    Thank you

    July 15, 2022 at 1:40 pm #391272

    Elise Noromit
    Member

    Hello,

    We are sorry for the delay.

    Could you kindly provide the FTP access?

    Best Regards

    July 17, 2022 at 9:12 am #391524

    hofitd
    Participant

    Hi
    Attached in PM

    July 18, 2022 at 6:13 pm #391865

    Elise Noromit
    Member

    Hello,

    Sorry for the delay.

    Please whitelist this IP so that our developers could enter and check.

    Best Regards

    • This reply was modified 2 years, 5 months ago by Elise Noromit.
    July 19, 2022 at 8:39 am #391959

    hofitd
    Participant

    Hi
    I whitelisted this IP address, please check.
    Waiting for you feedback.
    Thanks

    July 19, 2022 at 8:07 pm #392152

    Elise Noromit
    Member

    Hello,

    Please enable this option https://prnt.sc/kAf1pOO2jtgC in the Theme Settings > Performance > Plugins.

    If you have any questions please feel free to contact us.

    Best Regards

    July 20, 2022 at 9:09 am #392236

    hofitd
    Participant

    Thabnks you, it’s working.
    Why this feature affects the form?
    I don’t want to disable Elementor files, it might cause issues on other parts of the sites.
    I want to make sure the theme is fully compatible with Elementor, so I can be sure I can use any function Elementor provides.
    I think you need to check why the theme has conflicts and solve it in the theme and not disable other features.
    The theme should eb compatible with Elementor, not the other way around.
    Please advise.

    July 21, 2022 at 3:12 am #392485

    Elise Noromit
    Member

    Hello,

    As soon as you have any incorrect performance, enable /disable this option and let us know if this option influence the functionality you need.

    Best Regards

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Viewing 14 posts - 1 through 14 (of 14 total)