Elemntor form is not submitted

Hi
I have a simple elementor form but it’s not being submitted.
I though it’s a version issue but even with latest version of theme and all plugins it’s still not sending,
When I swtich to a defualt theme it works and submits form but when switch back to Woodmart (both parent and chils themes) the form is not being submitted.
The page is reloaded and there is no other message.
The submissions are also not being saved on admin panel.

Regards
Hofit

Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

Hi
It works successfully with Storefront theme and with Twenty Twenty Two theme.
Not working with Woodmart theme (both parent and child themes)

Please help me fix it.
Thanks

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case. Could also provide the page URL with the form.

Please, confirm the permission for plugins deactivation, and switching to the default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

[hofitd]

Hi, what about it?
I sent you the site admin access
it’s been 3 weeks already.

I add it again.
Please let me know when you start working on it.

• This reply was modified 2 years, 5 months ago by hofitd.

Hello,

Please update the WoodMart parent theme, plugins in Appearance > Install plugins and other plugins and check how it works.

Please let us know if the problem presists.

Best Regards

Hi
Wordpress, theme and plugins are all updated and it’s still not fixed.
I also disabled all plugins but Elementor and Elementor Pro and the form is still not submitted.
When seitching to Storefront theme the form is submitted.

Please take a closer look at this, it continues for a really long time.
Thank you

Hello,

We are sorry for the delay.

Could you kindly provide the FTP access?

Best Regards

Hi
Attached in PM

[Elise Noromit]

Hello,

Sorry for the delay.

Please whitelist this IP so that our developers could enter and check.

Best Regards

• This reply was modified 2 years, 5 months ago by Elise Noromit.

Hi
I whitelisted this IP address, please check.
Waiting for you feedback.
Thanks

Hello,

Please enable this option https://prnt.sc/kAf1pOO2jtgC in the Theme Settings > Performance > Plugins.

If you have any questions please feel free to contact us.

Best Regards

Thabnks you, it’s working.
Why this feature affects the form?
I don’t want to disable Elementor files, it might cause issues on other parts of the sites.
I want to make sure the theme is fully compatible with Elementor, so I can be sure I can use any function Elementor provides.
I think you need to check why the theme has conflicts and solve it in the theme and not disable other features.
The theme should eb compatible with Elementor, not the other way around.
Please advise.

Hello,

As soon as you have any incorrect performance, enable /disable this option and let us know if this option influence the functionality you need.

Best Regards

[Author]

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