Home › Forums › Basel support forum › Product options not underlining when selected
Product options not underlining when selected
- This topic has 18 replies, 2 voices, and was last updated 7 years, 11 months ago by Artem Temos.
-
AuthorPosts
-
September 13, 2016 at 3:03 pm #3853
chrisParticipantWe have a few products with a few hundred product variables. It seems that if the product has a lot of options, when a user clicks on each option they’re not being underlined to show they’re selected. They’re definitely selected as the site will allow it to be added to the cart.
September 13, 2016 at 5:20 pm #3883
Artem TemosKeymasterHello,
Thank you for purchasing our theme and contacting our support center.
It is very weird that variations don’t work with products that have hundreds of variations. But it may need deep investigation, could you please provide your admin access and FTP credentials so we could perform some troubleshooting on your web-site?
Regards
September 14, 2016 at 8:03 am #3924
chrisParticipantMany thanks.
I’ve been playing around with turning “Swatches on products 2.0” on and off and have managed to fix it however it then breaks other products. Here’s what’s happening:
Swatches on products 2.0 OFF
Default Form Values SET on Zion product page
Products options then work fine here: http://bit.ly/2cMwIAL
However, product options on this product don’t allow you to change the colour without first resetting the options on this product: http://bit.ly/2cFYDpLSwatches on products 2.0 ON
Default Form Values SET on Zion product page
Products options look like they’re working fine, however, if a user clicks an option which is already selected, or if they reset the options, when they select options they’re not being underlined: http://bit.ly/2cMwIAL
These options work fine: http://bit.ly/2cFYDpLSwatches on products 2.0 ON
Default Form Values NOT SET on Zion product page
Products options are not being underlined: http://bit.ly/2cMwIAL
These options work fine: http://bit.ly/2cFYDpLHope that helps.
September 14, 2016 at 4:33 pm #3948
Artem TemosKeymasterWe need your admin panel access also.
September 14, 2016 at 4:34 pm #3950
chrisParticipantNot a problem.
September 14, 2016 at 4:41 pm #3952
Artem TemosKeymasterYou wrote that when you have disable 2.0 swatches in Theme Settings they work find for
TCS Zion 2 Person Reception Desk with Double Front Panels
is it correct? We have just disabled this on your web-site, please double check it.September 14, 2016 at 4:58 pm #3954
Artem TemosKeymasterPlease, take a look now. We have enabled 2.0 swatches and made some code modifications. Is it works correctly?
September 15, 2016 at 2:15 pm #3983
chrisParticipantNearly, however, if I select an option, then click the same option again to un-select it, it does get un-selected (stops it from being added to the cart), however it’s still underlined.
Same when I click reset. It un-selects all options, but they’re all still under lined.
September 15, 2016 at 5:14 pm #4015
Artem TemosKeymasterMade a few more changes, take a look now please
September 16, 2016 at 12:49 pm #4049
chrisParticipantPerfect! Thanks for your support 🙂
September 16, 2016 at 3:59 pm #4056
Artem TemosKeymasterYou are welcome, we are always happy to help you, write us when you have any difficulties or issues with our theme.
And we would be glad if you will rate our theme with 5 stars on themeforest in case you are satisfied with our theme and customer service http://themeforest.net/downloads
Thank you in advance 🙂
September 21, 2016 at 2:23 pm #4321
chrisParticipantI’ve updated today to 2.3, however the problem’s come back. I’m guessing it’s because the fix isn’t applied to this update. We’ve reverted back to 2.2 for the time being.
Can the fix be applied to future updates? If not, how can we update without loosing the fix?
Thanks.
September 21, 2016 at 4:54 pm #4332
Artem TemosKeymasterWe didn’t add this bug fix in the 2.3 version because it was developed specially for you. We will definitely find some general solution in our next update. So better to keep 2.2 version for now.
October 4, 2016 at 8:23 am #4975
chrisParticipantHi again. Does version 2.4 fix the product options issue? Are we ok to update?
October 4, 2016 at 4:06 pm #4991
Artem TemosKeymasterYes, we have included this patch in the 2.4 version. Please, write us if it work or will not work for you.
Thank you!
February 8, 2017 at 2:36 pm #9753
chrisParticipantHi again. I’ve just tried updating from version 2.7.1 to 2.11, however the fix seams to have stopped working again.
February 8, 2017 at 4:38 pm #9760
Artem TemosKeymasterHi,
Please, update WooCommerce to the latest version also.
February 8, 2017 at 4:48 pm #9766
chrisParticipantThat fixed it. Many thanks.
February 8, 2017 at 4:49 pm #9767
Artem TemosKeymasterYou are welcome
-
AuthorPosts
The topic ‘Product options not underlining when selected’ is closed to new replies.
- You must be logged in to create new topics. Login / Register