Shopping Cart remains blank

This topic has 10 replies, 2 voices, and was last updated 2 years, 4 months ago by Aizaz Imtiaz Awan.

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July 2, 2022 at 2:41 pm #388022

maggiwein
Participant

… after putting an item into the shopping cart it remains “blank” (see attached image, screenshot 1). it happens on all browsers (chrome, safari, firefox). unfortunately the only way to get to the “Cart” or “Check-Out” is via the pop up which pops up after putting an item into the cart (see attached screenshot 2)

can you help us out here?

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July 2, 2022 at 3:55 pm #388051

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third party plugins then check back.

If the problem still continues then leave all the third party plugins deactivated and provide the admin panel login details of the website.

Best Regards

July 2, 2022 at 7:23 pm #388074

maggiwein
Participant

hi,

we have deactivated everything – we even deactivated the child theme and let it run over the latest woodmart-theme. nothing fixed the issue. additionally we have received a severe error and had to load a back up. so now the back up is active, and all the third party plugins reactivated.

could you please check our site and see why the cart problem still is not resolved. the support account is active now for WP-login.

thank you so much.

best regards

July 4, 2022 at 9:21 am #388346

Aizaz Imtiaz Awan
Keymaster

Hello,

Sorry but the login details you provided are not working. Please provide the correct login details to let me assist you further.

Best Regards

July 4, 2022 at 12:43 pm #388396

maggiwein
Participant

Hello, here the new Login

July 4, 2022 at 2:10 pm #388431

Aizaz Imtiaz Awan
Keymaster

Hello,

All the third party plugins are still activated on your website.

Please deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

Best Regards

July 4, 2022 at 3:09 pm #388466

maggiwein
Participant

Hello,
now we deactivated all third party plugins except our back-up software and the facebook for WooCommerce plugin as currently advertisements are running. With Chrome and Safari it is still not showing in the sidebar of the shopping cart after putting an item in the shopping cart.

Thank you.

Kind regards

July 4, 2022 at 3:51 pm #388484

Aizaz Imtiaz Awan
Keymaster

Hello,

I did not see any issue now on the site, the cart is showing fine: https://gyazo.com/c9bea8729b51a77d9e300b6aaf1d836c

Best Regards.

July 4, 2022 at 6:42 pm #388553

maggiwein
Participant

Dear Aizaz Imtiaz Awan,

thank you for your support. now it seems to work fine, indeed. i don’t know why it didn’t before. ok – but that is okay with me 😉

So after reactivating each plug-in i found that activating the plugins “eats” considerable WordPress website speed. When activating the “Wordfence”-Plugin the Cart didn’t show, so I assume it is the loading speed that is causing the difficulties. Can you recommend a security plugin and a Caching (optimisation) plugin for website speed which harmonies with the xtemos Woodmart theme? we are quite overwhelmed as there are so many options and every options obviously claims to be the best…

Have you got good experiences with some optimisation (website speed) and some security plugins?

thanks and
best regards

July 4, 2022 at 7:24 pm #388556

maggiwein
Participant

So, after the shopping card did work for about 5 minutes with all plugins activated, it stopped working again. The problem started after the last update of your Woodmart theme. Also, when I try to change the popup style of the shopping card in the theme settings, it does not change the style.

July 5, 2022 at 1:03 pm #388753

Aizaz Imtiaz Awan
Keymaster

Hello,

1. Please read our optimization guide to optimise your website.
https://space.xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021

2. As all the third party plugins were deactivated the issue wasn’t there on your website. Please check after deactivating all the third party plugins.

Best Regards
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