Issue with mobile widget display – products last seen

This topic has 7 replies, 2 voices, and was last updated 2 years, 4 months ago by Luke Nielsen.

Viewing 8 posts - 1 through 8 (of 8 total)

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July 11, 2022 at 11:33 am #390137

juliette
Participant

Hello support team,

In the widget area, I has set up the “List of Products Last Seen” widget in the “Area After Mobile Menu”. At first it was working but now I cannot see it anymore, even after visiting several product pages.

Could you please help me with that? You’ll find screenshots and admin login below.

Thank you

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July 11, 2022 at 3:05 pm #390222

Luke Nielsen
Keymaster

Hello,

Please try to disable the “LiteSpeed Cache” plugin or disable caching for mobile devices and check the issue again.

https://gyazo.com/39e92cba6184500c2bdfd2d565454e82

Kind Regards

July 12, 2022 at 2:12 pm #390476

juliette
Participant

Hello Luke,

LiteSpeed Cache is already disabled for mobile (please see screenshot).

The issue has evolved a bit this morning (although I haven’t changed anything related to that): the first visited product appears but not the following, although the widget is set to display 5 products…

Any idea on that? 🙂
Thanks again

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July 12, 2022 at 4:29 pm #390522

Luke Nielsen
Keymaster

Hello,

After disabling the “LiteSpeed Cache” plugin, I have checked this issue on the mobile device and seems that everything works well (check the below video).

https://monosnap.com/file/uykL0GeYCbiPTZ0j5ucKeBHU9MIsIs

Kind Regards

July 12, 2022 at 7:20 pm #390553

juliette
Participant

Hello Luke,

Indeed it works now.
I’ll keep in mind to activate this plugin only when necessary.

Thank you for your help!

July 13, 2022 at 9:52 am #390675

Luke Nielsen
Keymaster

Hello,

I suggest you figure out with options of this plugin, maybe we missed something.

Wish you all the best.

Kind Regards

July 14, 2022 at 9:38 pm #391158

juliette
Participant

Hello Luke,

After taking a closer look at the plugin, the ON/OFF mobile cache option was not to enable/disable caches for mobile but to create a different version of caches for mobile. That is why disabling it didn’t resolve the issue.
I found a solution that works thus far: exclude specific user agents, selecting mobile agents defined in the ON/OFF mobile cache option (Mobile, Android, Silk/ , Kindle, BlackBerry, Opera Mini, Opera Mobi).

Thank you for your help!

July 15, 2022 at 9:34 am #391234

Luke Nielsen
Keymaster

Glad that you sorted it out.

Always remember that you can reach out to us with any questions you may have.

We wish you a splendid day!

Kind Regards
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