BUG: Category deleting itself

This topic has 10 replies, 2 voices, and was last updated 2 years, 3 months ago by Aizaz Imtiaz Awan.

Viewing 11 posts - 1 through 11 (of 11 total)

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August 12, 2022 at 12:10 pm #396942

Ollie
Participant

Hi,

I’ve discovered a bug where when you enter a category into the product category block in elementor, it deletes them from the list when you go to another tab

Thank you,
Ollie.

August 12, 2022 at 2:31 pm #396976

Aizaz Imtiaz Awan
Keymaster

Hello,

Please provide a video explanation of the issue to check it myself and help you out accordingly.

Best Regards

August 12, 2022 at 2:38 pm #396979

Ollie
Participant

Hi,

Please see the gif at the link here:

https://ibb.co/zN9ykv1

Thank you,
Ollie,

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August 12, 2022 at 3:41 pm #397000

Aizaz Imtiaz Awan
Keymaster

Hello,

Please update the changes before going to the other tab then check back.

Best Regards

August 15, 2022 at 11:53 am #397313

Ollie
Participant

Hi,

I have done this and it is still deleting the categories.

https://ibb.co/jVyqbnX

Thank you,
Ollie.

August 15, 2022 at 11:59 am #397315

Ollie
Participant

UPDATE:

I have just figured out that the reason it happens is because there are no products in that category. But as you can see in the screenshot below, I haven’t ticked the “Hide empty: Don’t display categories that don’t have any products assigned.” button.

https://ibb.co/p3BMKnr

Will this be able to be fixed?

Thankyou,
Ollie.

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August 15, 2022 at 2:44 pm #397368

Aizaz Imtiaz Awan
Keymaster

Hello,

Please provide the admin panel login details of the website to check it myself and help you out accordingly.

Best Regards

August 15, 2022 at 3:47 pm #397398

Ollie
Participant

Please find attached.

Thank you,
Ollie.

August 15, 2022 at 3:51 pm #397401

Aizaz Imtiaz Awan
Keymaster

Hello,

You forgot to provide the URL of the website. Please provide the URL to let me assist you further.

Best Regards

August 15, 2022 at 3:53 pm #397405

Ollie
Participant

Apologies. Now attached.

Thank you,
Ollie.

August 16, 2022 at 12:01 pm #397596

Aizaz Imtiaz Awan
Keymaster

Hello,

We have fixed the issue on your website. Please clear cache and check back.

Best Regards
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