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BUG: Category deleting itself

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #396942

    Ollie
    Participant

    Hi,

    I’ve discovered a bug where when you enter a category into the product category block in elementor, it deletes them from the list when you go to another tab

    GIF

    Thank you,
    Ollie.

    #396976

    Hello,

    Please provide a video explanation of the issue to check it myself and help you out accordingly.

    Best Regards

    #396979

    Ollie
    Participant

    Hi,

    Please see the gif at the link here:

    https://ibb.co/zN9ykv1

    Thank you,
    Ollie,

    Attachments:
    You must be logged in to view attached files.
    #397000

    Hello,

    Please update the changes before going to the other tab then check back.

    Best Regards

    #397313

    Ollie
    Participant

    Hi,

    I have done this and it is still deleting the categories.

    https://ibb.co/jVyqbnX

    Thank you,
    Ollie.

    #397315

    Ollie
    Participant

    UPDATE:

    I have just figured out that the reason it happens is because there are no products in that category. But as you can see in the screenshot below, I haven’t ticked the “Hide empty: Don’t display categories that don’t have any products assigned.” button.

    https://ibb.co/p3BMKnr

    Will this be able to be fixed?

    Thankyou,
    Ollie.

    Attachments:
    You must be logged in to view attached files.
    #397368

    Hello,

    Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

    #397398

    Ollie
    Participant

    Please find attached.

    Thank you,
    Ollie.

    #397401

    Hello,

    You forgot to provide the URL of the website. Please provide the URL to let me assist you further.

    Best Regards

    #397405

    Ollie
    Participant

    Apologies. Now attached.

    Thank you,
    Ollie.

    #397596

    Hello,

    We have fixed the issue on your website. Please clear cache and check back.

    Best Regards

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Viewing 11 posts - 1 through 11 (of 11 total)