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problem in cart

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • September 12, 2022 at 11:33 pm #403076

    gaxristos
    Participant

    hello i have a problem in cart if add a postal code or city to see the shipping changes the cart is not refreshing. it still the default city and country
    hello i have a problem in cart if add a postal code or city to see the shipping changes the cart is not refreshing. it still the default city and country

    September 13, 2022 at 1:25 am #403080

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    If you use the WooCommerce layouts builder, please, insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    September 13, 2022 at 11:07 am #403186

    gaxristos
    Participant

    i dont see any issue i try to check it in the woodmart demo in official website and there it hase a problem. the theme is megamart maybe the problem is in the theme

    September 14, 2022 at 1:21 am #404153

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    September 14, 2022 at 11:50 am #404819

    gaxristos
    Participant

    access

    September 15, 2022 at 2:21 am #405598

    Elise Noromit
    Member

    Hello,

    Please confirm the permission for plugin deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    September 15, 2022 at 9:00 pm #405931

    gaxristos
    Participant

    ok i have take a backup i confirm the permission for plugin deactivation

    September 16, 2022 at 2:47 am #405987

    Elise Noromit
    Member

    Hello,

    Please check the site it seems it is not reachable.

    Best Regards

    September 16, 2022 at 10:31 am #406058

    gaxristos
    Participant

    hello the problem is not fixed

    September 17, 2022 at 3:58 am #406384

    Elise Noromit
    Member

    Hello,

    Sorry for the delay.

    I have submitted the case to our developers and we will get to you asap.

    Best Regards

    September 17, 2022 at 7:53 pm #406467

    gaxristos
    Participant

    thanks

    September 19, 2022 at 2:24 pm #406969

    Elise Noromit
    Member

    Hello,

    Please apply this patch 402252 and check. Find our documentation tutorial about this here: https://xtemos.com/docs-topic/automatic-patcher/

    If you have any questions please feel free to contact us.

    Best Regards

    September 19, 2022 at 3:18 pm #407008

    gaxristos
    Participant

    thank you working !!

    September 20, 2022 at 5:02 am #407130

    Elise Noromit
    Member

    You are welcome! We are here to help.

    Wish you a wonderful day!

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