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Add to cart not working

Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 16, 2018 at 6:52 pm #40358

    VCorazon
    Participant

    Hi!

    I purchased your basel theme, it’s wonderful! However I’m having trouble with the add to cart feature. It seems some clients are able to have it work, but others say it doesn’t add to cart – it just gives a spinning wheel and nothing happens).

    Can you please help?

    Thank you!!

    February 16, 2018 at 10:22 pm #40398

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    We tested your website but didn’t see any problems with AJAX add to cart functionality. Also, note that this function is a part of the WooCommerce plugin and doesn’t depend on our theme. Anyway, if you are able to describe us the steps how to reproduce this issue on your website we would be glad to take a look and try to help you.

    Kind Regards
    XTemos Studio

    February 16, 2018 at 10:26 pm #40400

    VCorazon
    Participant

    I disabled the ajax function in woocommerce and I think that fixed it. The next problem I’m having is that on some pages the shopping cart, wishlist icons and social media icons go missing. So when they click the cart, it shows it’s empty even though there are products in it. This seems to happen when I go to the shop page only, and only some of the time?

    I’ve included screenshots to show what I mean.

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    February 16, 2018 at 10:31 pm #40405

    Artem Temos
    Keymaster

    We just tested your website but didn’t notice any of the mentioned issues

    https://gyazo.com/af1ba667840eba2e80ea93535b89dc7c
    https://gyazo.com/6c46606d9d747a5bbe67ab843f9ee973
    https://gyazo.com/648be42157ab39f8f36054ed26d75711

    February 16, 2018 at 10:34 pm #40407

    VCorazon
    Participant

    If you click on the ‘add to cart’ button in the first slide on the home page, then it has that problem.

    February 16, 2018 at 10:37 pm #40409

    Artem Temos
    Keymaster

    The link seems to be wrong and leads to HTTP version of the website. Try to change it to https://moonsightplanner.com/shop/

    February 16, 2018 at 10:39 pm #40410

    VCorazon
    Participant

    okay, thank you I will try that! 😉 I appreciate you getting back so quickly!

    February 17, 2018 at 7:18 am #40430

    Artem Temos
    Keymaster

    You are welcome 🙂

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