Home › Forums › WoodMart support forum › My uploaded GIF image is not displaying properly

My uploaded GIF image is not displaying properly

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • September 28, 2022 at 10:49 am #408971

    jingyi
    Participant

    I uploaded a GIF in the product, but it doesn’t display properly in the product archive and single product, the theme seems to call the thumbnail automatically.

    Attachments:
    You must be logged in to view attached files.
    September 29, 2022 at 4:05 am #409137

    Elise Noromit
    Member

    Hello,

    I am afraid this image format is not supported.

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    September 29, 2022 at 6:30 am #409152

    jingyi
    Participant

    I’ve disabled wordpress’s generate thumbnails feature, but woodmart still calls thumbnails. Some of the GIFs I uploaded work fine, some still show thumbnails. I think this is a serious problem and I can’t find a solution

    September 30, 2022 at 2:02 am #409398

    Elise Noromit
    Member

    Hello,

    We have checked and we do not see any problems, please check the screen: https://gyazo.com/fa77d6ea0bb373cb07f9d0d3f60b7305

    If you have any questions please feel free to contact us.

    Best Regards

    October 11, 2022 at 12:48 pm #412747

    jingyi
    Participant

    Wordpress doesn’t generate webp thumbnails since I replaced GIFs for webp, but GIFs are still a problem

    October 12, 2022 at 1:53 am #413001

    Elise Noromit
    Member

    Hello,

    Did you check that with the Storefront theme?

    Best Regards

  • Author
    Posts

Tagged: ,

Viewing 6 posts - 1 through 6 (of 6 total)