My uploaded GIF image is not displaying properly

I uploaded a GIF in the product, but it doesn’t display properly in the product archive and single product, the theme seems to call the thumbnail automatically.

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Hello,

I am afraid this image format is not supported.

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

I’ve disabled wordpress’s generate thumbnails feature, but woodmart still calls thumbnails. Some of the GIFs I uploaded work fine, some still show thumbnails. I think this is a serious problem and I can’t find a solution

Hello,

We have checked and we do not see any problems, please check the screen: https://gyazo.com/fa77d6ea0bb373cb07f9d0d3f60b7305

If you have any questions please feel free to contact us.

Best Regards

Wordpress doesn’t generate webp thumbnails since I replaced GIFs for webp, but GIFs are still a problem

Hello,

Did you check that with the Storefront theme?

Best Regards

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