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Search bar
- This topic has 15 replies, 2 voices, and was last updated 2 years, 1 month ago by Elise Noromit.
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September 28, 2022 at 3:25 pm #409024
irvanParticipantOur search bar seems to be working intermittently.
When you type a model number is the search bar it doesnt start searching automatically like it used to.
Please advise
Attachments:
You must be logged in to view attached files.September 30, 2022 at 2:25 am #409401
Elise NoromitMemberHello,
Have you enabled search by SKU in the Theme Settings > General?
If you have enabled it, please check the access, your site is blocked I cannot log in: Your access to this site has been limited by the site owner
Best Regards
September 30, 2022 at 1:21 pm #409516
irvanParticipantGood morning Elise,
Search by SKU is enabled. It has worked perfectly for 2 years . The problem only started last week.
Try the below login credentials to log in.October 2, 2022 at 11:44 pm #409821
Elise NoromitMemberHello,
I cannot log in, I get the message: “Your access to this site has been limited by the site owner”
Please deactivate all the plugins except these ones:
Contact Form 7
Mailchimp for WordPress
Safe SVG
Slider Revolution
WooCommerce
WPBakery Page Builder
XTEMOS Post Types plugin
Switch to the parent theme and check.If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards
October 3, 2022 at 10:37 am #409873
irvanParticipantGood morning,
I’ve tried deactivating all the plugins, but the problem still persists.
Are you able to send me your IP address, so that I can allow you access. Wordfence is blocking you from accessing our back end.
October 3, 2022 at 2:26 pm #409958
irvanParticipantPlease have a look at the link below. I am sure this has something to do with the problem, and a few others we’ve been having .
https://www.wakefords.com/wp-admin/widgets.phpOctober 4, 2022 at 4:05 am #410183
Elise NoromitMemberHello,
I cannot enter your site, unfortunately: Your access to this site has been limited by the site owner
Please check.
Best Regards
October 11, 2022 at 1:58 pm #412775
irvanParticipantHi Elise,
Which country are you logging in from?
Seems like Wordfence is blocking you .October 11, 2022 at 7:27 pm #412913
Elise NoromitMemberHello,
Let us know when it is ready.
Best Regards
- This reply was modified 2 years, 1 month ago by Elise Noromit.
October 11, 2022 at 7:36 pm #412916
irvanParticipantDone
October 12, 2022 at 9:53 am #413075
irvanParticipantDid you manage to log in ?
October 13, 2022 at 2:32 am #413313
Elise NoromitMemberHello,
Sorry for the delay we are testing now and it finds by SKU: JY5G7V60Z
Please double-check and let us know the step-by-step on how to see the problem.
Best Regards
October 13, 2022 at 9:51 am #413373
irvanParticipantWhen you open our website and you start typing in the search bar it does not automatically start searching. Which it used to do. When you press enter it works, but that’s not how it is supposed to be.
After you’ve pressed enter and go onto a product page then you have to follow the same process if you want to search again.October 14, 2022 at 4:14 am #413684
Elise NoromitMemberHello,
The search cannot work this way with SKU. When you insert a keyword, the AJAX search shows all the related equal products with the same title. The SKU usually is unique.
If you have any questions please feel free to contact us.
Best Regards
October 14, 2022 at 7:34 am #413690
irvanParticipantThat is exactly what we want. We want all related products to show when we start typing. But nothing shows unless you reload the page. And startvtyping again
October 15, 2022 at 12:45 am #413914
Elise NoromitMemberHello,
It is not possible with SKU. This is possible with the keyword, I am checking the search by a keyword and AJAX drop-down does not appear.
Please confirm the permission to deactivate the plugins not related to Basel.
Best Regards
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