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No updates available

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    Posts
  • October 4, 2022 at 7:52 pm #410675

    loptix
    Participant

    Hello we are not getting any (automatic) update from Woodmart + it’s external plugins.

    My guess is that our server has too high security/firewall for that.

    Any suggest about that?

    Until we fix that, is it safe to manually update your theme on production website? Better to ask.

    Best regards.

    October 5, 2022 at 4:07 am #410768

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    October 5, 2022 at 10:17 am #410828

    loptix
    Participant

    Hello Elise,

    Did you took the time to read my message?

    1/I’m asking here for suggestion.
    2/Simple question : is it safe to update your theme manually?!

    Thanks.

    October 6, 2022 at 4:10 am #411135

    Elise Noromit
    Member

    Hello,

    It is safe, but at the same time, we always recommend making a full backup of your site before every update.

    We cannot suggest anything as for the server settings as we cannot influence that.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)