Update to v 7.0 has crashed entire site

This topic has 5 replies, 2 voices, and was last updated 2 years, 1 month ago by Elise Noromit.

Viewing 6 posts - 1 through 6 (of 6 total)

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October 6, 2022 at 6:23 pm #411429
pgnvaseliades
Participant
After im trying to update via ftp method to version 7 i got this error!

https://prnt.sc/NgdKCWn_Sepv

This site has down for couple of minutes but thanks the god i was had a backup and restore it. What it causes this error?
- This topic was modified 2 years, 1 month ago by pgnvaseliades.
October 7, 2022 at 12:37 am #411492

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

We do hope you have made the full backup of your site as recommended in our documentation. Please restore the site from the backup, clone your site and move to the staging platform, we will update the site on testing platform and then you will update your live site.

Best Regards

October 10, 2022 at 4:30 pm #412567

pgnvaseliades
Participant

It’s kinda hard to complete by this way the update cause my cpanel does not have any staging feature like hostinger etc. So just one copy to another subfolder or subdomain will be anough for you to apply the update?

Thanks in advance for your help!

October 12, 2022 at 1:19 am #412987

Elise Noromit
Member

Hello,

You would better contact the host support on this issue.

Different hosts have different procedures and we are not aware of the process flow on your host.

Please find out if there is any automatic update, if there is, try to restore the site.

Best Regards

October 24, 2022 at 8:16 pm #416223

pgnvaseliades
Participant

Ok Guys! Finally we found a solution!

Check the Private Area for more to fix the upgrade issue 🙂

Thanks

October 26, 2022 at 1:02 am #416560

Elise Noromit
Member

Hello,

Sorry for the delay.

Please whitelist this IP: 176.98.89.21

Best Regards
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