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Wishlist is empty

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #411615

    Madoo Webdesign
    Participant
    #411755

    Hello,

    Your issue is now resolved.

    Actually, the Woodmart Core plugin on your Site wasn’t updated to the latest version which is why the Wishlist wasn’t correctly working. So, we updated that and the Wishlist was working fine by then.

    Please check back your Site after completely clearing browser and server cache.

    Best Regards

    #412409

    Madoo Webdesign
    Participant

    when I add products to my wishlist in english and switch to german and add more products to my wishlist, then it’s not working. STRANGE.
    That’s not correct?!

    #412542

    Hello,

    We have visited your Site and checked this issue and the Wishlist was working fine across the Language selected on your Site. Please see the following Video for reference in this regard: https://www.veed.io/view/03e5a7d8-f92d-45b2-b41b-4d27fc4e3c56/

    Best Regards.

    #413155

    Madoo Webdesign
    Participant

    yes, this works much better now.
    But one issue found.
    see video: https://www.akbo.nl/wishlist_items_remove.mp4
    remove items after language switch not possible.

    #413222

    Hello,

    Your issue has been solved. Please check it now after removing the browser and site cache.

    Best Regards.

    #413245

    Madoo Webdesign
    Participant

    hello,

    I try again en cleared before all caches.
    it’s not working, can you make a video and let me see?

    #413430

    Hello,

    Sorry for the inconvenience but we have further checked this issue on your Site and found that this issue on your Site related to Wishlist removal is happening specifically when the Language is changed on your Site. So, you would need to contact the respective Translation Plugin Support in this regard. They will guide you better.

    Because there isn’t such an issue at the Theme level.

    Best Regards.

    #416070

    Madoo Webdesign
    Participant

    hello,

    I contact Polylang support, below his answer.

    Hello Danny,

    I’m sorry for long time answer. We debug with a developer in your test website, and I’ve also downloaded a backup to search easier on local environment.

    Unfortunately, we reproduced several times, but we haven’t found any error which can put us on the track of a solution.
    We understood that we cannot suppress a product if we try to suppress it from the wishlist page in another language than the product has been added.

    Example:
    I’m adding a product in French, I can remove it on the French Wishlist page but if I’m trying to remove it from the English page, it’s blocked.

    Could you please contact Woodmart theme developer and ask us how they remove the product from the wishlist page?
    What is the product ID used ?

    Feel free to ask them to contact us if they need Polylang Pro + Polylang for WooCommerce to test and reproduce.

    Unfortunately, as we didn’t develop any compatibility with this theme, I won’t be able to help you more on this subject.
    One of my suggestion if Woodmart developer can’t solve this issue should be to find a plugin which is managing wishlist and test how it works.

    Regards

    #416194

    Artem Temos
    Keymaster

    Hello,

    Please, send us your FTP access so we can try to solve this problem on your website.

    Kind Regards

    #416374

    Madoo Webdesign
    Participant

    Hello,

    please I have install wp file manager for you, it’s a plugin with full access to the files.
    is this okay?

    #416385

    Artem Temos
    Keymaster

    Hello,

    We have fixed the issue on your website. Try to add new products to the wishlist and test if you are able to delete them. Note that products that you added previously still can’t be deleted.

    Kind Regards

    #416665

    Madoo Webdesign
    Participant

    yes, working good.
    what do you changed? if we update everything, your change will not affect this?

    #416693

    Artem Temos
    Keymaster

    We will include this fix in our next theme update so you will not lose anything.

    Kind Regards

    #416711

    Madoo Webdesign
    Participant

    OK THANKS

    #416718

    Artem Temos
    Keymaster

    You are always welcome!

Viewing 16 posts - 1 through 16 (of 16 total)

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