variations swatches bug

This topic has 19 replies, 3 voices, and was last updated 2 years, 1 month ago by Elise Noromit.

Viewing 20 posts - 1 through 20 (of 20 total)

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October 7, 2022 at 6:54 pm #411874

henalon123
Participant

Hi there, We updated to Woodmart 7.0, everything is great besides that the swatches images are not visible on mobile devices for some reason
We entered our site url so you can check for yourself on mobile devices, we need a fix for that urgently.
Waiting for your response,
Best regards.

October 7, 2022 at 7:07 pm #411880

henalon123
Participant

it happens on both shop page and single product pages, but on the shop page if we do a quick add to cart it will show the variations images only there.

October 7, 2022 at 7:16 pm #411882

henalon123
Participant

worth mentioning we have custom css from you, we added it to the private area, please check if some of the custom css may be conflicting, after removing all the custom css and checking the problem still persist on iOS devices.
and after more checking on android devices its working great, so only iphone devices is the problem now

October 7, 2022 at 7:22 pm #411883

henalon123
Participant

We sent you here admin access in the private area, waiting for your urgent reply as it is a live website

October 7, 2022 at 7:53 pm #411886

henalon123
Participant

Also we are getting “Error establishing a database connection” on our site when we open pages on the front end and backend for the first time, after refreshing it works fine

October 8, 2022 at 4:40 am #411938

Elise Noromit
Member

Hello,

Please have a look at the screen: https://gyazo.com/46119de8539ec4510e4703f10e66b22b

The products which do not have the swatches, do not have them in the grid.

As for Database Error, you would better contact host support on this issue.

Best Regards

October 8, 2022 at 7:31 pm #412119

henalon123
Participant

Hi there, We duplicated the site to a subdomain where you can check exactly the problems we have with it.
1. variation images not showing on iOS devices on shop page & single product pages
2. Add to cart & Buy now buttons stretched out in single product pages
3. can’t click on color and size variations for some reason, not choosing them on both quick buy in shop page & in single product pages.

We attached admin login in the private area

October 10, 2022 at 2:25 am #412306

Elise Noromit
Member

Hello,

I check and I do not see a single product on your site: https://gyazo.com/4686962e7ec1b9829a0079387be29fb1

I check the variable product and I see the swatches on mobile: https://gyazo.com/d912541ca268c396cc65ce2a371f3a9f

Please select both image and size, if the product is based on two attributes, you need to select them both.

Best Regards

October 10, 2022 at 2:51 am #412308

henalon123
Participant

Hi there, please check again we can see all the products correctly, try using incognito mode

2. We attached a screenshot for you to see, please make sure you are using an iOS device.
We can’t see variation swatches images on both single product pages and shop page.
Waiting for your response,
Best Regards.

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October 10, 2022 at 6:41 am #412342

Elise Noromit
Member

Hello,

Please provide the page URL with this problem.

Best Regards

October 10, 2022 at 7:52 pm #412608

henalon123
Participant

Hi there, we sent you an example page url in the private area.
Best regards.

October 11, 2022 at 4:12 pm #412856

henalon123
Participant

Still waiting for your response, please make sure you are checking it with iOS device.
Best regards.

October 13, 2022 at 2:33 am #413314

Elise Noromit
Member

Hello,

Please clear the cache of the browser and on your site. We check and see: https://prnt.sc/2JEgWCWh2cVk and https://gyazo.com/ee57f4866391de307fbf1e7be7deaa57

If you have any questions please feel free to contact us.

Best Regards

October 13, 2022 at 2:38 am #413315

henalon123
Participant

But we sent you an example link to the subdomain test site, the screenshot you sent us here are from the main site.
We sent again the example link from the subdomain site, please check also the shop page from that subdomain site.
Please help me solve this bug, you checked twice the same main site, we referred you to the subdomain, not the main site.

October 13, 2022 at 4:07 am #413334

Elise Noromit
Member

Hello,

I check and see the images: https://prnt.sc/4b-soKBzjEsW

Best Regards

October 13, 2022 at 4:12 am #413336

henalon123
Participant

Hi Elise, we told you couple of time that you won’t see the variation swatches images on IOS devices, not android devices.
This problem is specifically on iOS devices.
Can you please finally see it for yourself and diagnose the issue? You have all the information you need already, this is been so frustrating, just to get you to see the actual problem and it is so simple
Not seeing variation swatches images on IOS devices.

October 14, 2022 at 5:55 pm #413855

Elise Noromit
Member

Hello,

Please make the full backup of your site and update the theme, and plugins in Appearance > Install plugins. In addition, you need to apply the patch 413788

If you have any questions please feel free to contact us.

Best Regards

October 22, 2022 at 11:31 am #415814

egemenkalecik
Participant

buy on phone is not working. add to cart
https://prnt.sc/6xUB_Nc3XC5H

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October 22, 2022 at 11:53 am #415824

egemenkalecik
Participant

broken page that opens when I want to enlarge the photo on the phone.
works on the computer. I am uploading two photos. phone and computer

https://prnt.sc/2HdU79Ba9mG0
https://prnt.sc/AtR9z6ELmoPU

October 24, 2022 at 12:00 am #415974

Elise Noromit
Member

Hello,

I selected both: color and size, pressed “buy now” and I get to the checkout page. Please provide the product where “Buy now” bottom does not work.

Please provide the page URL which is broken, what width and device do you use?

Best Regards
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