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AJAX import error. Try to disable all external plugins and run the import again.

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • November 7, 2022 at 5:50 am #419091

    muck
    Participant

    Hello

    Need help asap ,

    i followed the installation guide but i am getting this error AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance

    November 7, 2022 at 5:55 am #419093

    muck
    Participant

    login

    November 7, 2022 at 6:01 am #419097

    muck
    Participant

    i am getting this error while i am trying to import prebuild websites

    November 7, 2022 at 10:49 am #419151

    Artem Temos
    Keymaster

    Hello,

    It looks like simplexml_load_file PHP function is disabled on your server and causes this error. Please, contact your hosting provider and ask to enable this. Then, try to run the import again.

    Kind Regards

    November 7, 2022 at 4:54 pm #419280

    muck
    Participant

    okay, i am the owner of the hosting environment, any recommendations on how i can enable it?

    November 7, 2022 at 5:16 pm #419296

    muck
    Participant

    never mind i found this guide and it works for me now https://techglimpse.com/undefined-function-simplexml_load_file-php/

    thank you so much 🙂

    November 7, 2022 at 5:28 pm #419298

    muck
    Participant

    but now when i import a prebuild site, the site is empty nothing in… any suggestions?

    November 7, 2022 at 5:40 pm #419301

    Artem Temos
    Keymaster

    There is one more PHP function mb_strtolower that is required by Elementor needs to be enabled https://gyazo.com/4558cd4ad067a3d5e0bc5370dba2382b

    Kind Regards

    November 7, 2022 at 5:49 pm #419307

    muck
    Participant

    new login

    November 7, 2022 at 6:06 pm #419316

    muck
    Participant

    thank you i was able to solve it by enaling this: zend.multibyte = On, in the php.ini

    if it did not work then run install sudo apt-get install php-mbstring, and then restart your server

    November 7, 2022 at 6:08 pm #419318

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

    Kind Regards

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