How to update previous theme with the new downloaded theme

This topic has 42 replies, 3 voices, and was last updated 2 years ago by govaping.store.

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November 23, 2022 at 5:32 pm #423222

govaping.store
Participant

Hi
I have using your theme in my website and I have done lots of work on that website before two three days its showing me some bugs e.g. Ajax cart on single product page is not working the site speed is also very slow that why I have check my website status that shows some of theme file are outdated as compare to Woocommerce I will attach the screenshot also. I have no purchase key to update the theme so I planed to purchase new the now yesterday I purchased new Woodmart theme now I want to pull all the elements and functionality of my previous site to my new theme please help me give me a solution to do this without loosing my data.
Thanks

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November 24, 2022 at 9:35 am #423363

Aizaz Imtiaz Awan
Keymaster

Hello,

You should update the theme and plugins to the latest version. Please read and follow the instructions to update the theme:
https://xtemos.com/docs-topic/update-the-theme/

Best Regards.

November 24, 2022 at 11:15 am #423369

govaping.store
Participant

Hi Aizaz
I have tried it automatic update but it’s not working my old theme is also activated but I don’t know why it’s not updating automatically.
Thanks

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November 24, 2022 at 11:19 am #423372

govaping.store
Participant

And you have mentioned this way in case of errors by the issue is I don’t have the purchase key of my old theme but I have the purchase of my new theme which I purchased yesterday.

To fix this problem and update the theme, you need to perform the following actions:

Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
Go to Dashboard -> Updates and click on the “Check Again” button.
Activate the theme with your purchase code again.
Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

November 24, 2022 at 11:40 am #423397

govaping.store
Participant

Hi Aizaz

I have some issues with my old theme that’s why I’m moving to the latest theme can you check the issues for me and why things are happening?

1- Ajax add to cart is not working on a single product page?
2- Ajax add to cart is on categories meaning product archives but very slow.
3- No one can see my latest changes people can only see the latest changes when they refresh the page 2 to 3 times and on every change I need to clear my cache why?
4. Site speed is very slow on reload first all sections are seen disturbed then they move to the original state means fine I have put preload to not show disturbed sections to visitors.

And tell me that all these issues resolve after updating my theme?

Thanks and Best Regards

November 24, 2022 at 4:49 pm #423579

Aizaz Imtiaz Awan
Keymaster

Hello,

Can you please share the WP admin login details of your site so I will check and give you the possible solution.

Best Regards.

November 24, 2022 at 5:38 pm #423593

govaping.store
Participant

Please check

November 25, 2022 at 9:05 am #423744

govaping.store
Participant

Hi Imtaiz
Do you get any possible solution?
Thanks

November 25, 2022 at 9:11 am #423747

govaping.store
Participant

And one more thing on the product archive my ajax add-to-cart works only for simple products not working for variable products

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November 25, 2022 at 2:02 pm #423828

Aizaz Imtiaz Awan
Keymaster

Hello,

Firstly, we are Sorry to to hear that you had to go through all this inconvenience.

But right now on your Site you have a much older version of the Theme, the current version of the Theme and Core running 7.0.4 and 1.0.35 respectively.

So, we would suggest you to kindly first take complete Backup of your current Site and then try updating the WoodMart theme and WoodMart Core plugin on your Site and then check back all the mentioned issues again. Hopefully, they will get resolved by then.

Because right now under the Updated WoodMart Theme and Core plugin on our Test Site, all things seem to be working fine.

Best Regards

November 25, 2022 at 2:24 pm #423833

govaping.store
Participant

Hi
You have shared a guide with me as I can’t update it automatically I need to update it manually so when I update it manually it will remove all the pages and blocks of the previous theme it overrides the new one with the previous on so give me any idea I don’t want to remove my previous things.
Thanks

November 25, 2022 at 4:50 pm #423877

govaping.store
Participant

Hi
I want to ask about the theme I’m using the old one I don’t have the purchase key to that old theme but I have the purchase key for the new theme which I have bought yesterday so tell me how the purchased theme overrides my old free theme.
Thanks

November 25, 2022 at 5:21 pm #423889

govaping.store
Participant

I have done updation on the staging site but issues are still there
1- Ajax cart is not working
2- website speed is still slow
3- cache issue is still there
Kindly help me to resolve these issues.
Thanks

November 25, 2022 at 5:34 pm #423892

Artem Temos
Keymaster

Hello,

In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like WP Rocket. You can find our guide about how to optimize your website built with our themes here https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

As for the add to cart option, please, disable all external plugins on your staging website and send us your FTP access so we can test what is wrong there.

Kind Regards
XTemos Studio

November 25, 2022 at 5:55 pm #423896

govaping.store
Participant

I have disabled all the plugins on staging.

November 25, 2022 at 6:07 pm #423900

Artem Temos
Keymaster

We need your FTP access, not your hosting account.

Kind Regards

November 26, 2022 at 8:37 am #423961

govaping.store
Participant

Hi
I have shared an image with you I only have this I don’t have Cpanel in my GoDaddy I access the code through the highlighted button. Kindly check this this is urgent.
Thanks

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November 26, 2022 at 8:53 am #423964

govaping.store
Participant

Is that something which you want?

November 28, 2022 at 11:22 am #424281

Artem Temos
Keymaster

Hello,

We found the reason for the add-to-cart problem. It is caused by this plugin https://gyazo.com/ec39f7cdcef1758af850aede7a2da7a1
It seems to be installed by your hosting provider and creates some kind of custom redirect after adding a product to the cart. By doing this, it breaks the AJAX request. Please, contact your hosting provider for help on this matter.

Kind Regards

November 28, 2022 at 11:39 am #424287

govaping.store
Participant

And can you please tell me also which script is affecting on cache issue no one can see my website but they can see after 2 3 times refresh

November 28, 2022 at 11:47 am #424292

govaping.store
Participant

And your previous screenshot has nothing but the system plugin and version can you please tell me the name of that plugin and the purpose or working off that plugin so I can ask my hosting provider about this.
Thanks

November 28, 2022 at 12:32 pm #424316

govaping.store
Participant

Hi
And one more thing this issue is only with your theme other themes ajax are working fine. And your theme ajax is also working fine but only for simple products on the homepage and archive page It’s not working fine for a single product page. Kindly help me I’m stuck. I’m waiting to launch my website.
Thanks and Regards

November 28, 2022 at 12:51 pm #424323

Artem Temos
Keymaster

And can you please tell me also which script is affecting on cache issue no one can see my website but they can see after 2 3 times refresh

This cache seems to be from your hosting server not from the theme.

And your previous screenshot has nothing but the system plugin and version can you please tell me the name of that plugin and the purpose or working off that plugin so I can ask my hosting provider about this.
Thanks

We don’t know what this plugin is added for because it is not a part of our theme’s bundle.

And one more thing this issue is only with your theme other themes ajax are working fine. And your theme ajax is also working fine but only for simple products on the homepage and archive page It’s not working fine for a single product page. Kindly help me I’m stuck. I’m waiting to launch my website.

Yes, it is only with our AJAX add to cart option. We already described the mechanism that causes this issue.

November 28, 2022 at 2:05 pm #424368

govaping.store
Participant

Please let me contact with GoDaddy support.

November 28, 2022 at 5:55 pm #424454

govaping.store
Participant

Hi
I have contacted with hosting provider they tell me this issue is not from our side kindly help me we are stuck for many days.
Thanks and Best Regards

November 28, 2022 at 6:01 pm #424463

Artem Temos
Keymaster

But we already found that the problem is from the website we mentioned earlier. Just ask them to disable it temporarily and then test how it works.

Kind Regards

November 29, 2022 at 8:05 am #424573

govaping.store
Participant

But they are asking for the plugin name which is the cause of this issue how can I tell them a name?

November 29, 2022 at 10:26 am #424612

Artem Temos
Keymaster

Yes, we showed you the plugin and its name on this screenshot https://gyazo.com/ec39f7cdcef1758af850aede7a2da7a1

November 29, 2022 at 12:12 pm #424660

govaping.store
Participant

They will not help me can you give me any code or any script if I can use some custom code to run this I’m very thankful for this.

November 29, 2022 at 12:43 pm #424668

Artem Temos
Keymaster

In this case, the only solution will be to disable AJAX add to cart on the single product page. We can’t create a custom code that will disable the redirect caused by that plugin.

Kind Regards
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