Product Page Slow Down

This topic has 7 replies, 3 voices, and was last updated 1 year, 10 months ago by Artem Temos.

Viewing 8 posts - 1 through 8 (of 8 total)

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December 20, 2022 at 11:40 pm #430261

serezart
Participant

Hello support,

When we customized the product page using Elementor with the Layout feature of woodmart theme, we experienced slowness in the product pages on the shop. We aren’t making any edits in the Layout section at the moment, but we have added the 3 fields we created in HTML Blocks to the product page with the snippet. But product pages are very slow. Can you check?

We found that the use of elementor in HTML blocks, displaying on the product page (after or before add to cart of theme settings) slows down the shop. I would be very grateful if you could fix the bugs here.

Please find attached login information.

Regards,

December 23, 2022 at 12:26 am #430829

Elise Noromit
Member

Hello,

We are terribly sorry for the delay.

Could you kindly check the site admin access we cannot log in.

Best Regards

December 23, 2022 at 10:42 pm #431043

serezart
Participant

Hi support,

Please find private content, I updated your password.

Thanks.

December 24, 2022 at 2:21 am #431051

Elise Noromit
Member

Hello,

Thank you very much for the provided access. I have submitted the case to our development department. We will get to you asap.

Best Regards

December 26, 2022 at 2:55 am #431200

serezart
Participant

Hi support,

Could you please keep me informed of the developments? How many days will be the solution provided?

Regards,

December 26, 2022 at 12:37 pm #431281

Artem Temos
Keymaster

Hello,

We tested the example page and see that it loads slowly but we also noticed that this page is heavy (12MB+) which can make it slow. Could you please temporarily disable all external plugins that are not related to our theme?

Kind Regards

January 22, 2023 at 11:32 pm #437039

serezart
Participant

Hello,

Upon your recommendation, I deactivated all the plugins not related to woodmart on the site and made tests. I am forwarding the test results from the private area. I have come to the conclusion that the source of the problem is the elementor-woodmart incompatibility, not the other plugins.

I request you to find a solution as soon as possible.

Regards

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January 23, 2023 at 8:14 am #437065

Artem Temos
Keymaster

Hello,

Please, keep all plugins temporarily turned off so we can check this by ourselves too.

Kind Regards
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