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adding to cart on mobile not working….. jsyt show gray layout
- This topic has 8 replies, 2 voices, and was last updated 2 years, 1 month ago by
Aizaz Imtiaz Awan.
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AuthorPosts
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January 14, 2023 at 12:57 pm #435175
ipcompParticipantwebsite is production need help please
January 14, 2023 at 3:08 pm #435213
Aizaz Imtiaz AwanKeymasterHello,
We have confirmed from the Test Site, the Add to Cart on Mobile is working fine with Cart showing after add to cart correctly. Here is the Test Site URL where you can check for yourself too: https://blackpearlspro.com/woodmart_support/shop/
So, on your Site can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/
If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.
If somehow issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.
Best Regards
January 14, 2023 at 5:23 pm #435247
ipcompParticipantyes i have checked , add to cart ON mobile phone and also Menu – are not working – give gray layout
January 16, 2023 at 9:30 am #435425
Aizaz Imtiaz AwanKeymasterHello,
Sorry to say but we have already asked for your Site WP-ADMIN Login details in this regard but you haven’t provided them yet. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check these concerns on your Site and help you out accordingly.
Best Regards
January 16, 2023 at 10:53 am #435456
ipcompParticipantsend you login details
January 16, 2023 at 10:53 am #435457
ipcompParticipantplease check you got the detials for login
January 17, 2023 at 12:55 pm #435749
Aizaz Imtiaz AwanKeymasterHello,
Your issue has been solved. It is because of the custom CSS added in the theme settings for mobile. I have deleted that custom CSS and set the menu to open on mobile from the right side. Please check your site now after removing the browser cache.
Best Regards.
January 20, 2023 at 9:55 am #436557
ipcompParticipantafter you solve the problem with changinf css
now i can make new delevry – design broke to the right
https://iip.co.il/wp-admin/admin.php?page=wc-settings&tab=shipping&zone_id=0see screenshot: https://prnt.sc/QqF-BEMHYiSu
you gave me admin detials
January 21, 2023 at 10:15 am #436799
Aizaz Imtiaz AwanKeymasterHello,
Sorry to hear about the inconvenience but we didn’t get you correctly, as far as we are seeing the mentioned Dashboard area of your Site, things seem to be appearing fine:
https://snipboard.io/ORfCYQ.jpg
https://snipboard.io/bDEUwB.jpgCould you please elaborate further what exact issue are you facing right now in this regard?
Best Regards
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