Home Forums WoodMart support forum adding to cart on mobile not working….. jsyt show gray layout

adding to cart on mobile not working….. jsyt show gray layout

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #435175

    ipcomp
    Participant

    website is production need help please

    #435213

    Hello,

    We have confirmed from the Test Site, the Add to Cart on Mobile is working fine with Cart showing after add to cart correctly. Here is the Test Site URL where you can check for yourself too: https://blackpearlspro.com/woodmart_support/shop/

    So, on your Site can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

    If somehow issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

    #435247

    ipcomp
    Participant

    yes i have checked , add to cart ON mobile phone and also Menu – are not working – give gray layout

    #435425

    Hello,

    Sorry to say but we have already asked for your Site WP-ADMIN Login details in this regard but you haven’t provided them yet. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check these concerns on your Site and help you out accordingly.

    Best Regards

    #435456

    ipcomp
    Participant

    send you login details

    #435457

    ipcomp
    Participant

    please check you got the detials for login

    #435749

    Hello,

    Your issue has been solved. It is because of the custom CSS added in the theme settings for mobile. I have deleted that custom CSS and set the menu to open on mobile from the right side. Please check your site now after removing the browser cache.

    Best Regards.

    #436557

    ipcomp
    Participant

    after you solve the problem with changinf css
    now i can make new delevry – design broke to the right
    https://iip.co.il/wp-admin/admin.php?page=wc-settings&tab=shipping&zone_id=0

    see screenshot: https://prnt.sc/QqF-BEMHYiSu

    you gave me admin detials

    #436799

    Hello,

    Sorry to hear about the inconvenience but we didn’t get you correctly, as far as we are seeing the mentioned Dashboard area of your Site, things seem to be appearing fine:

    https://snipboard.io/ORfCYQ.jpg
    https://snipboard.io/bDEUwB.jpg

    Could you please elaborate further what exact issue are you facing right now in this regard?

    Best Regards

Viewing 9 posts - 1 through 9 (of 9 total)