Information box are not showing images in Safari MacOS
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Hello!
Lately i faced a problem, that images in information box or information box carousel not displayed in safari and also on iphone safari mobile.
I’m using MacOS Monterey 12.6 (21G115) and Safari 16.0 (17614.1.25.9.10, 17614), also same problems is on my iPhone 13 pro.
Can you help ? Only images in information box not showed, other images works fine.
I tried chrome on my Macbook and it works.
Also i’ve already tried to deactivate all lazy loading, optimization plugins, but it doent solved the problem.
Hello,
Please disable all plugins that are not related to the theme and provide access to the admin dashboard so I can investigate the issue. Also, please attach some screenshots of where these info boxes are situated.
Looking forward to collaborating with you!
Kind Regards
Hello!
Please find screenshot below, this info boxes are located at the bottom of the page.
Also find credentials for the admin panel.
Attachments:
You must be
logged in to view attached files.
Hello,
Please confirm the permission for the plugins deactivation, switching to the parent/default theme. As soon as we complete the testing we will enable all back.
Looking forward to collaborating with you.
Kind Regards
Hello!
Yes you can deactivate what you want for testing.
Hello,
Please add the below code into the “Global Custom CSS” area in Theme Settings -> Custom CSS.
.browser-Safari .box-with-icon .info-box-icon {
overflow: unset;
}
After that, recheck the issue.
Kind Regards
Hello!
Yes, it solved my problem. Thank you!
You are welcome!
Always remember that you can reach out to us with any questions you may have.
We wish you a splendid day!
Kind Regards
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