image variant not working

This topic has 11 replies, 2 voices, and was last updated 1 year, 11 months ago by Elise Noromit.

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January 21, 2023 at 8:00 pm #436921

fivemanagement
Participant

Hello!
I thought I rote about this but I did check now and I did not see the topic created, weird.

We tried to activate the variation image option from Theme Settings > Shop > Variable products

If you have a look you can see the option is activated but on the products page it is not shown, for example: https://dev.fivestore.ro/product/pilota-matlasata-cu-umplutura-lana-si-invelis-din-bumbac-ranforce-pentru-iarna-400-g-mp-alb-140×210-cm/

We appreciate it if you can tell us why,

Thank you!

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January 23, 2023 at 7:57 am #437063

Elise Noromit
Member

Hello,

You need to configure the attribute items. Please check this manual: https://xtemos.com/docs-topic/variable-products-and-swatches/

If you have any questions please feel free to contact us.

Best Regards

January 23, 2023 at 10:52 pm #437290

fivemanagement
Participant

THanks for replying!

We did actually, but it doesn’t work like in your example,

Could you please further troubleshoot it?

Example: https://dev.fivestore.ro/product/pilota-matlasata-cu-umplutura-microfibra-si-invelis-din-damasc-pentru-iarna-400-g-mp-alb-140×210-cm/

We set up a test for the color “Vernil” as selected in the screenshot (just for the combination in the screenshot
Culoare: Vernil / Marime (Dimension): 140 x 210 cm)

Thanks!

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January 25, 2023 at 6:23 am #437607

Elise Noromit
Member

Hello,

Please provide the product page, and which attribute do you want to show on the product page as a variation swatch.

Best Regards

January 25, 2023 at 1:29 pm #437705

fivemanagement
Participant

https://dev.fivestore.ro/product/pilota-matlasata-cu-umplutura-microfibra-si-invelis-din-damasc-pentru-iarna-400-g-mp-alb-140×210-cm/

We set up a test for the color “Vernil” as selected in the screenshot (just for the combination in the screenshot
Culoare: Vernil / Marime (Dimension): 140 x 210 cm)

Thanks!

January 25, 2023 at 1:36 pm #437706

fivemanagement
Participant

When I send the message here the link gets spaces between “140×210” – (140[space]x[spce]210) – could you remove the spaces in the browser, please?

This is so weird

This link is good as I write it here but after I press send and this message is delivered then it adds space ..

Tou can also do a search in the site with the product title:

Pilota matlasata cu umplutura microfibra si invelis din damasc pentru iarna, 400

and it is the first option like in the printScreen,

Thanks

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January 25, 2023 at 1:38 pm #437708

fivemanagement
Participant

I forgot to attach printscreen

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January 26, 2023 at 5:39 am #437881

Elise Noromit
Member

Hello,

When I try to open the product I see this: https://gyazo.com/1c054492ff948d81278536b63b4b4a6e

Please provide the product title.

Best Regards

January 26, 2023 at 10:04 am #437912

fivemanagement
Participant

I wrote the title in the last text message and now you are asking for the title…

Original messages:

“We tried to activate the variation image option from Theme Settings > Shop > Variable products

If you have a look you can see the option is activated but on the products page it is not shown, for example: https://dev.fivestore.ro/product/pilota-matlasata-cu-umplutura-lana-si-invelis-din-bumbac-ranforce-pentru-iarna-400-g-mp-alb-140×210-cm/

We set up a test for the color “Vernil” as selected in the screenshot (just for the combination in the screenshot
Culoare: Vernil / Marime (Dimension): 140 x 210 cm)

Thanks!”

^ this link gets broken after I send this post, so please search the website for the TITLE:

“Pilota matlasata cu umplutura microfibra si invelis din damasc pentru iarna, 400”

If you cannot find by product title then search by this PRODUCT ID: 286383

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January 26, 2023 at 10:12 am #437914

fivemanagement
Participant

When you search for the PRODUCT ID: 286383, please don’t press enter in the search field on the front end but wait for it to load or search it in the WordPress back office, like in the screenshots.

Thanks

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January 26, 2023 at 10:19 am #437917

fivemanagement
Participant

If you search by SKU in frontend it will go directly to the product

SKU: 165894

January 27, 2023 at 5:58 am #438171

Elise Noromit
Member

Hello,

You need to enter every attribute item and upload an image and delete the color as shown: https://gyazo.com/114c4f3593fdca2498cbf60276beddc2

You will get this result: https://gyazo.com/816fc1edf69b963bfdb4c3011c0e297f

If you have any questions please feel free to contact us.

Best Regards
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