WooCommerce Waitlist Extension compatibility with Woodmart theme

This topic has 30 replies, 2 voices, and was last updated 1 year, 10 months ago by Artem Temos.

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January 29, 2023 at 1:49 pm #438702
farah
Participant
Hi,

I’m using the waitlist woocommerce extension for the notice to display on out of stock products on my online store. But the thing is that the waitlist joining email button notice is only visible for variable products (out of stock) and not working with single out-of-stock products. I need your help to solve this problem.

And there is another problem when we join the waitlist it displays a blank notice at the bottom. Why is this happening? It works great with my other website which is also on the woodmart theme. I want to show a success notice on the product page just like in the screenshot.

I need your response ASAP.
- This topic was modified 1 year, 10 months ago by farah.
- This topic was modified 1 year, 10 months ago by farah.
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January 29, 2023 at 6:57 pm #438735

Artem Temos
Keymaster

Hello,

1. Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

2. Try to disable the Sticky notificationsoption in Theme Settings -> Other.

Regards

January 29, 2023 at 7:24 pm #438745

farah
Participant

If I change the theme does it affects the previous theme setting? I mean do I have to set all the things again which now I’m using on the woodmart theme?

January 29, 2023 at 7:48 pm #438750
farah
Participant
2. I think something wrong with the theme because some other notices are also blank, check the screenshots.
- This reply was modified 1 year, 10 months ago by farah.
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January 30, 2023 at 11:01 am #438870

farah
Participant

????

January 30, 2023 at 11:01 am #438871

Artem Temos
Keymaster

Hello,

The problem that may occur when you switch between themes in Appearance -> Themes is that widgets may lose their positions. It is a WordPress behavior and we are not able to fix this in our theme scope. Now, you need to go to Appearance -> Widgets and move all widgets to appropriate positions.
As a workaround, you can backup your widgets configurations using this plugin https://wordpress.org/plugins/widget-importer-exporter/

Please, send us a link to the page where we can see the empty notification so we can check it.

Regards

January 30, 2023 at 11:19 am #438887

farah
Participant

1. Missing page links: https://www.cynamedical.com/product/basic-dental-oral-hygiene-kit-set-of-3/ (this happened when I clicked on the G-pay button which has some problem but at least it should display the notification) and https://www.cynamedical.com/product/cynamed-hartman-mosquito-hemostats-with-multicolor-titanium-coating/ (this occurs with the waitlist woocommerce extension)

2. I can’t take the risk of loose any of my website settings because I did a lot of work on it. There is another thing I can do for you to be able to understand the behavior of this extension (Wocommerce waitlist) which is I made a test website for testing some features, and this is one of them. On this website, the same woodmart theme is installed and the feature of the waitlist extension is working fine. Credentials are below.

3. Why the product label color is not changing from the theme settings?

January 30, 2023 at 11:24 am #438888

Artem Temos
Keymaster

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Please, create new topics for newly raised issues if they are not related to the original problem. Thank you.

Kind Regards

January 30, 2023 at 11:34 am #438894

farah
Participant

What is this? My problem is still there? What did you do to solve the already created topic?

January 30, 2023 at 11:37 am #438897

Artem Temos
Keymaster

We are still working on your issue. As we asked you, please, check how it works with the default theme first and send us a screenshot. If you can’t do this on this website, you can create a staging clone.

We asked you to create new topics for for this Why the product label color is not changing from the theme settings?

Kind Regards

January 30, 2023 at 11:39 am #438899

farah
Participant

Kindly solve the current topic-related issue and leave the rest.

January 30, 2023 at 1:11 pm #438933

farah
Participant

I did what you said. Made a staging clone of my website and switched the theme and now the join the waitlist button has appeared right under the out-of-stock product. So proved there is a problem with the woodmart theme. Could you able to resolve this issue?

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January 30, 2023 at 4:10 pm #438998

Artem Temos
Keymaster

OK, thank you. Now, please, send us your admin and FTP access for this staging website so we can check how it works with the default theme and why not working with WoodMart.

Kind Regards

January 30, 2023 at 4:17 pm #439003

farah
Participant

Credentials are below. You can access FTP from the dashboard of the website with the help of the WP File Manager plugin. If there is a problem accessing it then let me know.

January 30, 2023 at 4:24 pm #439011

Artem Temos
Keymaster

Sorry, but the password you sent seems to be wrong and we can’t access https://gyazo.com/e44e7ab5cc87ee19f596f85837a9e5ef

January 30, 2023 at 4:27 pm #439018

farah
Participant

Try now.

January 30, 2023 at 7:05 pm #439064

Artem Temos
Keymaster

We still can’t access your WordPress dashboard.

January 30, 2023 at 7:22 pm #439075

farah
Participant

Sorry for the mistake in the password. Try now.

January 31, 2023 at 10:04 am #439167

Artem Temos
Keymaster

Hello,

It looks like the plugin adds its custom button on the single product page using the standard WooCommerce hook. When you create a custom layout with Elementor it doesn’t contain any default elements and hooks. It contains only those elements that you added with Elementor manually.

We have a special “Hook” element in Elementor that you can place to your custom layout and then the plugin will be able to add its custom content there. But we don’t know which one exactly it needs. You can either try to select all hooks one by one or contact plugin developers for help.

Kind Regards
XTemos Studio

January 31, 2023 at 1:49 pm #439263

farah
Participant

Hi,

I found the relevant hook element in Elementor thanks to you! But I still have this missing notification error (see the first screenshot) which I stated above:
1. Missing page links: https://www.cynamedical.com/product/basic-dental-oral-hygiene-kit-set-of-3/ (this happened when I clicked on the G-pay button which has some problem but at least it should display the notification) and https://www.cynamedical.com/product/cynamed-hartman-mosquito-hemostats-with-multicolor-titanium-coating/ (this occurs with the waitlist woocommerce extension)

It should be shown like in the second screenshot.

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February 1, 2023 at 11:15 am #439473

Artem Temos
Keymaster

Hello,

Please, reproduce this on the staging website so we can switch between themes and see how it should work.

Kind Regards

February 1, 2023 at 12:49 pm #439503

farah
Participant

Hi,

On the default theme, there is no need to add a woocommerce hook it shows fine over there. I switch the theme on the staging website you can see. And if you want to see how it works on a custom single-product layout with a woodmart theme you have to add: woocommerce_single_product_summary hook.

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February 1, 2023 at 1:16 pm #439521

Artem Temos
Keymaster

Hello,

It looks like you changed the password because we are not able to enter your staging website now.

Kind Regards

February 1, 2023 at 1:18 pm #439523

farah
Participant

No, it is the same.

February 1, 2023 at 1:20 pm #439525

Artem Temos
Keymaster

We can’t pass the authentication on the server https://gyazo.com/1274e208ce25550dd542303d7b6d378b

February 1, 2023 at 1:23 pm #439531

farah
Participant

Oh, it’s the hosting website who asking for permission. Try now.

February 1, 2023 at 1:31 pm #439542
Artem Temos
Keymaster
Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.
```
.wcwl_notice.woocommerce-message {
  display: none;
}
```
February 1, 2023 at 1:38 pm #439546

farah
Participant

Thanks, it works.
I want to show this waitlist feature also for backorder products, and there is a code snippet that is given by the plugin support (see the screenshot). But the thing is that I don’t know where to add this. Could you help me with it?

Kind Regards,

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February 1, 2023 at 5:38 pm #439635

Artem Temos
Keymaster

Sorry, but we don’t know how this code is supposed to work. You need to consult with the plugin developer for help on this matter.

Kind Regards

February 2, 2023 at 12:26 pm #439842

farah
Participant

Ok, thanks for your help.
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