Home › Forums › WoodMart support forum › Can’t sign in via google gmail

Can’t sign in via google gmail

Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • January 31, 2023 at 10:29 am #439180

    webmore
    Participant

    Hello, I already try to sign in to an account by using Facebook & it successfully created an account. But, when I try to sign in by using google gmail it does not successfully create an account. Please check from your end. Below the attachment is the screenshot that I sign in by using my Facebook account.

    Attachments:
    You must be logged in to view attached files.
    January 31, 2023 at 5:46 pm #439329

    Luke Nielsen
    Keymaster

    Hello,

    Please follow the article below and then check the issue again.

    https://xtemos.com/docs-topic/how-to-configure-google-login/

    I’d be happy to assist if you have any other questions or concerns.

    Kind Regards

    February 6, 2023 at 10:49 am #440703

    webmore
    Participant

    I already do as same as the guide that you previously send it. But when I retest it by signing in google account it still does not successfully log in. Please advise me & do a check test from your end. Below is the authenticated id & secret key.

    Attachments:
    You must be logged in to view attached files.
    February 7, 2023 at 5:17 am #440952

    webmore
    Participant

    Hello, I already as a screenshot that you send previously. Upon checking in the elementor it does a full-width layout, but when I try to check in the incognito browser it does not full-width. I also clear the cache browser but seems it still does not change to full width. Please do advise me. Below is two screenshots which is in elementor view & the incognito view. Please do verify from your end.

    Attachments:
    You must be logged in to view attached files.
    February 7, 2023 at 5:18 am #440955

    webmore
    Participant

    Hello, I already do as a screenshot that you send previously. Upon checking in the elementor it does a full-width layout, but when I try to check in the incognito browser it does not full-width. I also clear the cache browser but seems it still does not change to full width. Please do advise me. Below is two screenshots which is in elementor view & the incognito view. Please do verify from your end.

    Attachments:
    You must be logged in to view attached files.
    February 7, 2023 at 12:31 pm #441012

    Luke Nielsen
    Keymaster

    Hello,

    Please send me access to the website with the full-width issue so I can check what is wrong there.

    Looking forward to collaborating with you!

    Kind Regards

    February 7, 2023 at 1:44 pm #441039

    webmore
    Participant

    Sorry, I just duplicate 2 content that does not relate to this issue. The issue is about the sign-in by Gmail account, not the others. Below are the login details for you. Please do advise me.

    February 7, 2023 at 6:14 pm #441150

    Luke Nielsen
    Keymaster

    Hello,

    Please send me access to the Google account as well, so I can check the settings there.

    I look forward to hearing from you!

    Kind Regards

    February 7, 2023 at 8:06 pm #441181

    webmore
    Participant

    Here it is

    February 8, 2023 at 12:01 pm #441327

    Luke Nielsen
    Keymaster

    Hello,

    The problem seems to be caused by your hosting server. Google redirects you to the page sending some serialized data via the GET parameter in the URL. The problem is that your server can’t parse it and it has some limitations on the number of characters in this parameter. Try to contact your hosting providers to increase it in two or three times.

    https://prnt.sc/khxgsp

    Kind Regards

    February 10, 2023 at 11:49 am #441984

    webmore
    Participant

    Hello, I escalated this issue with the hosting server. The hosting server side asking you to clarify if any things need to be done/tweak on the cPanel end or PHP? Also, I already cleared the cache browser & do a test by login in with my Gmail account. But seems like it still doesn’t work. Please check from your end & refer to the below screenshot.

    Attachments:
    You must be logged in to view attached files.
    February 10, 2023 at 1:51 pm #442039

    Luke Nielsen
    Keymaster

    Hello,

    Please turn on the allow_url_fopen value, as currently excluded.

    https://monosnap.com/file/GiiBUjZZ8xfxtf4wmb61eeyv67KwYZ

    Kind Regards

    February 14, 2023 at 7:12 am #442746

    webmore
    Participant

    Hello, this is the recent message from our hosting server. Kindly, do check from your end. Also from my side still does not successfully to login by using Gmail account.

    Attachments:
    You must be logged in to view attached files.
    February 14, 2023 at 12:53 pm #442866

    Artem Temos
    Keymaster

    Hello,

    We have checked this issue on your side and noticed that your server can’t parse the “GET” request after the Google login redirect. An example link is https://dianaspremiumcakes.com/my-account/?code=4%2F0AWtgzh6kBSP4jLl7S8r4jS0DJ-nGE9iaZEHMakkGBP5JRulNRufx9dj8KiGUp2klBISGKg&scope=email%20profile%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.profile%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.email%20openid&authuser=1&prompt=consent

    Please, contact your hosting provider and ask them to check this issue from their side.

    Kind Regards

    February 15, 2023 at 1:20 pm #443217

    webmore
    Participant

    Hello, this is the recent message from our hosting server. Kindly, do check from your end. Also from my side still does not succeed in login in by using my Gmail account.

    Attachments:
    You must be logged in to view attached files.
    February 15, 2023 at 3:08 pm #443262

    Artem Temos
    Keymaster

    But the problem is not about this function. Is a different issue. Please, forward our previous reply to your hosting provider and ask why that request is blocked by the server.

    February 16, 2023 at 10:46 am #443507

    webmore
    Participant

    Hello, this is the recent message from our hosting server. This is the inside information box:

    The HTTP 403 Forbidden response status code indicates that the server understands the request but refuses to authorize it.
    This status is similar to 401, but for the 403 Forbidden status code, re-authenticating makes no difference. The access is tied to the application logic, such as insufficient rights to a resource.

    Attachments:
    You must be logged in to view attached files.
    February 16, 2023 at 11:07 am #443521

    Artem Temos
    Keymaster

    If this request is blocked by the server then this feature will not work on your website. We are not able to do anything in this situation. You can try to use some different hosting provider and see how it works there.

    February 16, 2023 at 11:21 am #443537

    webmore
    Participant

    Are there any other plugins that can be used to sign in by using a Gmail account for this issue?

    February 16, 2023 at 3:25 pm #443621

    Artem Temos
    Keymaster

    Sorry, but we don’t have any plugins to recommend to you for this purpose.

    Kind Regards

    October 20, 2023 at 1:49 pm #505725

    musab
    Participant

    Dear Webmore I have the same problem, iI noticed that you already fixed it, can you tell me how can I fix it too?

    Best Regards

  • Author
    Posts
Viewing 21 posts - 1 through 21 (of 21 total)