Header not working for certain desktop/tablet screen resolutions

This topic has 11 replies, 2 voices, and was last updated 1 year, 10 months ago by Elise Noromit.

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February 5, 2023 at 8:34 am #440542

Oracle Trading
Participant

I recently bought a Samsung Galaxy Tab S8 Ultra tablet which has 2,960 x 1,848 resolution. The header won’t load, and I noticed that it’s done on the settings level where the “hide” classes show. I’m unable to find the settings where to enable the desktop header regardless of desktop screen width. Can you please assist with this? See screenshot: https://drive.google.com/file/d/1gHRohL_-L_GRJws0nENtGX-LYJs5lV-I/view?usp=share_link

I made sure to restart all server services, cleared cache and rebuilt the search index. Nothing seemed to work. I also checked the Woodmart header and theme settings but don’t see where to change the header settings there.

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February 6, 2023 at 2:02 am #440606

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

I am checking on an emulator, I have set the same screen sizes and I see the header: https://gyazo.com/e5e72363a0adc14cb54c4d584e08a83e

Could you kindly advise what browser you use?

Best Regards

February 6, 2023 at 9:51 pm #440908

Oracle Trading
Participant

Hi, when running it through the emulator please reload the page under that resolution. In other words, the header simply programmatically won’t load. If you resize it from an “accepted” size then it will show. I created a screen recording for review. https://drive.google.com/file/d/1wrY8n36JJ9LpmKo7Yr9XdD-o0HzO4-8B/view?usp=share_link

February 7, 2023 at 5:04 am #440944

Elise Noromit
Member

Hello,

I have reloaded the page and I see the same: https://gyazo.com/7debe26317bb7f03b20cc702e2d18cca

Please advise what browser you use.

Best Regards

February 7, 2023 at 7:39 am #440967

Oracle Trading
Participant

Google Chrome is being used. Which emulator are you using and what browser?

February 9, 2023 at 2:26 am #441530

Oracle Trading
Participant

Following up.

February 9, 2023 at 3:14 am #441535

Elise Noromit
Member

Hello,

WoodMart theme is optimized and it does not upload the mobile version when you view via desktop and vice versa.

When you view the page via inspector and switch this mode https://prnt.sc/1QRsklkaNMf7 you emulate the real mobile device and as the result, the desktop header is not loaded. The screen width at the same time does not correspond to any existing mobile device viewport. The header would appear on a real desktop device with this size.

If you have any questions please feel free to contact us.

Best Regards

February 9, 2023 at 3:47 am #441544

Oracle Trading
Participant

Your response shows that you didn’t view the demo video at all. And it’s only one minute long. Please see this: https://drive.google.com/file/d/1wrY8n36JJ9LpmKo7Yr9XdD-o0HzO4-8B/view?usp=share_link

First change the screen resolution as per the screenshot, then reload the page. That’s where the issue is.

February 12, 2023 at 3:27 am #442318

Elise Noromit
Member

Hello,

Sorry for the delay. I need to double-check with our developers.

We will get back to you asap.

Best Regards

February 14, 2023 at 3:27 am #442710

Elise Noromit
Member

Hello,

Please disable this option: https://monosnap.com/file/y6qEgY5nydxZVr5o12rqk6UpuKHQgQ

Let us know if the problem remains.

Best Regards

February 14, 2023 at 7:55 am #442751

Oracle Trading
Participant

That worked perfectly. Thank you.

February 15, 2023 at 3:28 am #443081

Elise Noromit
Member

You are welcome! We are here to help.

Wish you a wonderful day!
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Tagged: Header Disappearing

Viewing 12 posts - 1 through 12 (of 12 total)

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Header not working for certain desktop/tablet screen resolutions

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