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Header not working for certain desktop/tablet screen resolutions

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  • #440542

    Oracle Trading
    Participant

    I recently bought a Samsung Galaxy Tab S8 Ultra tablet which has 2,960 x 1,848 resolution. The header won’t load, and I noticed that it’s done on the settings level where the “hide” classes show. I’m unable to find the settings where to enable the desktop header regardless of desktop screen width. Can you please assist with this? See screenshot: https://drive.google.com/file/d/1gHRohL_-L_GRJws0nENtGX-LYJs5lV-I/view?usp=share_link

    I made sure to restart all server services, cleared cache and rebuilt the search index. Nothing seemed to work. I also checked the Woodmart header and theme settings but don’t see where to change the header settings there.

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    #440606

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    I am checking on an emulator, I have set the same screen sizes and I see the header: https://gyazo.com/e5e72363a0adc14cb54c4d584e08a83e

    Could you kindly advise what browser you use?

    Best Regards

    #440908

    Oracle Trading
    Participant

    Hi, when running it through the emulator please reload the page under that resolution. In other words, the header simply programmatically won’t load. If you resize it from an “accepted” size then it will show. I created a screen recording for review. https://drive.google.com/file/d/1wrY8n36JJ9LpmKo7Yr9XdD-o0HzO4-8B/view?usp=share_link

    #440944

    Hello,

    I have reloaded the page and I see the same: https://gyazo.com/7debe26317bb7f03b20cc702e2d18cca

    Please advise what browser you use.

    Best Regards

    #440967

    Oracle Trading
    Participant

    Google Chrome is being used. Which emulator are you using and what browser?

    #441530

    Oracle Trading
    Participant

    Following up.

    #441535

    Hello,

    WoodMart theme is optimized and it does not upload the mobile version when you view via desktop and vice versa.

    When you view the page via inspector and switch this mode https://prnt.sc/1QRsklkaNMf7 you emulate the real mobile device and as the result, the desktop header is not loaded. The screen width at the same time does not correspond to any existing mobile device viewport. The header would appear on a real desktop device with this size.

    If you have any questions please feel free to contact us.

    Best Regards

    #441544

    Oracle Trading
    Participant

    Your response shows that you didn’t view the demo video at all. And it’s only one minute long. Please see this: https://drive.google.com/file/d/1wrY8n36JJ9LpmKo7Yr9XdD-o0HzO4-8B/view?usp=share_link

    First change the screen resolution as per the screenshot, then reload the page. That’s where the issue is.

    #442318

    Hello,

    Sorry for the delay. I need to double-check with our developers.

    We will get back to you asap.

    Best Regards

    #442710

    Hello,

    Please disable this option: https://monosnap.com/file/y6qEgY5nydxZVr5o12rqk6UpuKHQgQ

    Let us know if the problem remains.

    Best Regards

    #442751

    Oracle Trading
    Participant

    That worked perfectly. Thank you.

    #443081

    You are welcome! We are here to help.

    Wish you a wonderful day!

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