Home › Forums › WoodMart support forum › the problem of index.php
the problem of index.php
- This topic has 7 replies, 2 voices, and was last updated 2 years ago by
Artem Temos.
-
AuthorPosts
-
February 8, 2023 at 11:59 am #441326
mecolourParticipantHi supporter,
Recently, our website has a code exception problem. After many investigations and inspections, I found that there is a problem with the Woodmart Core in the theme. After I re-uploaded the theme and installed and activated this plugin, the index.php in the root directory will have a code exception.
As long as Woodmart Core is enabled, the index.php in the root directory of the website will be injected with malicious code after a few minutes, and the file permissions will be changed to 555.
https://paste.pics/69b8f6d568ee4bad9bbe02f1761ea2ea
https://paste.pics/0cb5e2170f7864476ae990ec16165345
Please help me check this problem!
Thank you so much
Best Regards!February 8, 2023 at 4:47 pm #441442
Artem TemosKeymasterHello,
Please, remove the WoodMart core plugin from your website and send us your cPanel access so we can check if it happens because of the plugin or not.
Kind Regards
February 9, 2023 at 5:44 am #441565
mecolourParticipantHi,
This is my cpanel informaion:
It is a Chinese cpanel,not have english version,so please use the tool to translate.
Thank youFebruary 9, 2023 at 10:22 am #441614
Artem TemosKeymasterHello,
As we can see, the index.php file is corrupted now even without our theme plugin installed.
Kind Regards
February 9, 2023 at 12:05 pm #441664
mecolourParticipantBefore I installed WooCommerce, I saw that the index.php file was normal. After installing WooCommerce, it was abnormal again. How should I deal with it?
February 9, 2023 at 12:25 pm #441681
Artem TemosKeymasterHello,
It can’t be caused by the WooCommerce plugin itself. Probably, you have some virus on your website and it always modifies your website files. Sorry, but this problem is not related to our theme and our support doesn’t cover such questions.
Kind Regards
February 10, 2023 at 4:17 am #441895
mecolourParticipantIf our website has some virus, could you give me some advice for my website ?
Or could you help me deal with the problem? if I pay for you.
I will be very grateful!
Best regards!February 10, 2023 at 10:15 am #441966
Artem TemosKeymasterWe would be happy to help you but we are theme developers and such questions are out of our scope.
Kind Regards
-
AuthorPosts
Tagged: website problem
- You must be logged in to create new topics. Login / Register