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Thank you page

Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 15, 2023 at 3:44 pm #443280

    onlyokan
    Participant

    Hello
    The thank you page of our site is not working. Although I created it from the html block section, unfortunately it is not working at the moment, can you help me urgently?

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    February 15, 2023 at 5:10 pm #443323

    onlyokan
    Participant

    I think there is a problem in the Elementor Kit part, I cannot open the kits I have created in any way. Except for pre-existing kits.

    February 15, 2023 at 5:12 pm #443325

    onlyokan
    Participant

    I can’t find the default Kit page in Elementor Theme Builder.

    February 16, 2023 at 8:07 am #443460

    onlyokan
    Participant

    Even though I have made all the adjustments, this time the page is blank.

    • This reply was modified 1 year, 9 months ago by onlyokan.
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    February 16, 2023 at 11:17 am #443529

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.2 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

    If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

    February 17, 2023 at 9:00 pm #444097

    onlyokan
    Participant

    I tried all the information you told, but still the page is blank.
    Can you please help to resolve it urgently.

    February 18, 2023 at 10:58 am #444220

    onlyokan
    Participant

    I think it was fixed. But I was checking by opening the necessary plugins. All of a sudden it started to feel empty again. Which plugin is affecting the page even though it is selected. I can’t solve it now, I would be glad if you help me.

    February 18, 2023 at 11:23 am #444228

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We have further checked this concern on your Site, some of the remaining third party Plugins that you had currently active we deactivated them too and then check back the Thank You page it was then appearing fine: https://snipboard.io/U78lV5.jpg

    So, it is a third party Plugin conflict on your Site not a Theme end issue.

    You need to reactivate the third party Plugins one by one to see which Plugins were causing the conflict in this regard. The third party Plugins which were still active when we checked the issue on your Site are the following ones (if you need to know that): https://snipboard.io/AUiT4u.jpg

    Best Regards

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