Thank you page

Hello
The thank you page of our site is not working. Although I created it from the html block section, unfortunately it is not working at the moment, can you help me urgently?

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I think there is a problem in the Elementor Kit part, I cannot open the kits I have created in any way. Except for pre-existing kits.

I can’t find the default Kit page in Elementor Theme Builder.

[onlyokan]

Even though I have made all the adjustments, this time the page is blank.

• This reply was modified 1 year, 10 months ago by onlyokan.

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Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.2 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

I tried all the information you told, but still the page is blank.
Can you please help to resolve it urgently.

I think it was fixed. But I was checking by opening the necessary plugins. All of a sudden it started to feel empty again. Which plugin is affecting the page even though it is selected. I can’t solve it now, I would be glad if you help me.

Hello,

We have further checked this concern on your Site, some of the remaining third party Plugins that you had currently active we deactivated them too and then check back the Thank You page it was then appearing fine: https://snipboard.io/U78lV5.jpg

So, it is a third party Plugin conflict on your Site not a Theme end issue.

You need to reactivate the third party Plugins one by one to see which Plugins were causing the conflict in this regard. The third party Plugins which were still active when we checked the issue on your Site are the following ones (if you need to know that): https://snipboard.io/AUiT4u.jpg

Best Regards

[Author]

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