All processors 100% immediately after activate Woodmart

This topic has 20 replies, 3 voices, and was last updated 6 years, 8 months ago by Artem Temos.

Viewing 21 posts - 1 through 21 (of 21 total)

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March 7, 2018 at 8:09 am #44411

michaldyrda
Participant

When I activate Woodmart all 8 processors go to 100% (from 15% arox.) and my website just stops.
The problem is between Woodmart – Visual Composer – Redux. Everything works fine when WM + VC-no Redux and WM + Redux – no Visual Coposer.
I have WD 2.0, Visual Composer 5.4.5 and Redux 3.6.8 I tried anything and still the same problem. Help.

March 7, 2018 at 8:16 am #44414

Artem Temos
Keymaster

Hello,

Thank you so much for contacting our support center.

Could you please describe us the steps how to reproduce this issue on your website and check your CPU loading when our theme enabled/disabled?

Kind Regards
XTemos Studio

March 7, 2018 at 3:59 pm #44501

michaldyrda
Participant

Sure.
1. Activate Woodmart (change from other)
2. Activate all plugins except Visual Composer and Redux
3. CPU approx. 15% or less
4. Activate Redux (np VC)
5. CPU – approx. 17%
6. Activate Visual Composer
7. all CPUs after few second 100% and crash
8. Restart Apache
9. Disable Redux Framework
10. CPU – approx. 17%
11. Disable VC, enable Redux
12. CPU – 17%
13. Enable VS, disable Redux
14. CPU – 17%
15. Enable VS, enable Redux
16. CPU – 100%

but… When I enable Redux and VC on different theme everything is ok with CPU’s

March 7, 2018 at 4:02 pm #44502

Artem Temos
Keymaster

Are we able to test this ourselves on your website?

March 8, 2018 at 6:48 am #44574

michaldyrda
Participant

Yes it’s possible but difficult – it’s live and there are users. So only possible time is during night – our time is UTC +1… which is yours?

But… I have another facts. It’s only Product Page problem. Somehow Woodmart + VC + Redux cause endless loop from VC tags. I think content is loaded afterwards, yes?
The same situation on Page cause no problem. Only content on Product Pages.

March 8, 2018 at 8:34 am #44618

Artem Temos
Keymaster

Our timezone is UTC +3. We just need your FTP access and the way to check your CPU performance. It will take (we hope) 10-20 minutes to test it.

March 9, 2018 at 4:21 am #44791

michaldyrda
Participant

Ok, I have dev version – copy of natuli.pl – problem is the same but on different pagest (which is strange).
http://dev.natuli.pl/ – this works fine.
http://dev.natuli.pl/produkt/ksiazka-do-kolorowania/ – this doesn’t work
http://dev.natuli.pl/mamo-tato-jak-dziala-organizm/ – same

Ok, I have access for you… please send me an email: [email protected] and I send you info.

March 9, 2018 at 8:15 am #44836

Artem Temos
Keymaster

You can post all access here, using the Private content field that will be visible only to us.

March 9, 2018 at 4:18 pm #44965

michaldyrda
Participant

Private message

March 10, 2018 at 10:04 am #45070

Artem Temos
Keymaster

Please, provide us your admin access also. And ask your hosting provider to enable PHP error reporting and display on your website.

March 10, 2018 at 10:05 am #45071

Artem Temos
Keymaster

And we can’t edit any files with the FTP account you provided.

March 11, 2018 at 3:41 pm #45229

michaldyrda
Participant

Ok,I will ask hosting prov.

March 12, 2018 at 7:57 am #45309

Artem Temos
Keymaster

Still have the same issue with FTP. Also, please, disable all the external plugins that are not related to our theme so we can check it without them.

March 12, 2018 at 3:32 pm #45470

michaldyrda
Participant

Ok, try sFTP now.
Also in error_dev_natuli.log you can find php errors.
And I disable all plugins.
Thx

March 12, 2018 at 3:36 pm #45471

Artem Temos
Keymaster

We still see this error https://gyazo.com/d1b08bffbbd6fc4ed84e96e8e4a62f86

March 13, 2018 at 7:27 am #45560

michaldyrda
Participant

Ok, my developer fixed it. Should work properly.

March 13, 2018 at 8:23 am #45590

Artem Temos
Keymaster

Try to override the file woodmart/woocommerce/content-product-base.php and remove this code snippet

the_excerpt();

It seems to call some infinite loop of products.

Regards

March 13, 2018 at 8:09 pm #45762

wanila
Participant

Sorry,
Is this a bug? Should other users fix this one too?

March 14, 2018 at 7:13 am #45821

Artem Temos
Keymaster

We never faced this issue before and other customers don’t have any problems with it. It works fast on our demo website as well. We don’t know why it causes this issue on your website.

March 14, 2018 at 4:24 pm #46046

michaldyrda
Participant

Thank you. Now everything works fine.

March 14, 2018 at 6:48 pm #46065

Artem Temos
Keymaster

Great, you are welcome.
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