Home Forums WoodMart support forum All processors 100% immediately after activate Woodmart

All processors 100% immediately after activate Woodmart

Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • #44411

    michaldyrda
    Participant

    When I activate Woodmart all 8 processors go to 100% (from 15% arox.) and my website just stops.
    The problem is between Woodmart – Visual Composer – Redux. Everything works fine when WM + VC-no Redux and WM + Redux – no Visual Coposer.
    I have WD 2.0, Visual Composer 5.4.5 and Redux 3.6.8 I tried anything and still the same problem. Help.

    #44414

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    Could you please describe us the steps how to reproduce this issue on your website and check your CPU loading when our theme enabled/disabled?

    Kind Regards
    XTemos Studio

    #44501

    michaldyrda
    Participant

    Sure.
    1. Activate Woodmart (change from other)
    2. Activate all plugins except Visual Composer and Redux
    3. CPU approx. 15% or less
    4. Activate Redux (np VC)
    5. CPU – approx. 17%
    6. Activate Visual Composer
    7. all CPUs after few second 100% and crash
    8. Restart Apache
    9. Disable Redux Framework
    10. CPU – approx. 17%
    11. Disable VC, enable Redux
    12. CPU – 17%
    13. Enable VS, disable Redux
    14. CPU – 17%
    15. Enable VS, enable Redux
    16. CPU – 100%

    but… When I enable Redux and VC on different theme everything is ok with CPU’s

    #44502

    Artem Temos
    Keymaster

    Are we able to test this ourselves on your website?

    #44574

    michaldyrda
    Participant

    Yes it’s possible but difficult – it’s live and there are users. So only possible time is during night – our time is UTC +1… which is yours?

    But… I have another facts. It’s only Product Page problem. Somehow Woodmart + VC + Redux cause endless loop from VC tags. I think content is loaded afterwards, yes?
    The same situation on Page cause no problem. Only content on Product Pages.

    #44618

    Artem Temos
    Keymaster

    Our timezone is UTC +3. We just need your FTP access and the way to check your CPU performance. It will take (we hope) 10-20 minutes to test it.

    #44791

    michaldyrda
    Participant

    Ok, I have dev version – copy of natuli.pl – problem is the same but on different pagest (which is strange).
    http://dev.natuli.pl/ – this works fine.
    http://dev.natuli.pl/produkt/ksiazka-do-kolorowania/ – this doesn’t work
    http://dev.natuli.pl/mamo-tato-jak-dziala-organizm/ – same

    Ok, I have access for you… please send me an email: [email protected] and I send you info.

    #44836

    Artem Temos
    Keymaster

    You can post all access here, using the Private content field that will be visible only to us.

    #44965

    michaldyrda
    Participant

    Private message

    #45070

    Artem Temos
    Keymaster

    Please, provide us your admin access also. And ask your hosting provider to enable PHP error reporting and display on your website.

    #45071

    Artem Temos
    Keymaster

    And we can’t edit any files with the FTP account you provided.

    #45229

    michaldyrda
    Participant

    Ok,I will ask hosting prov.

    #45309

    Artem Temos
    Keymaster

    Still have the same issue with FTP. Also, please, disable all the external plugins that are not related to our theme so we can check it without them.

    #45470

    michaldyrda
    Participant

    Ok, try sFTP now.
    Also in error_dev_natuli.log you can find php errors.
    And I disable all plugins.
    Thx

    #45471

    Artem Temos
    Keymaster
    #45560

    michaldyrda
    Participant

    Ok, my developer fixed it. Should work properly.

    #45590

    Artem Temos
    Keymaster

    Try to override the file woodmart/woocommerce/content-product-base.php and remove this code snippet

    the_excerpt();

    It seems to call some infinite loop of products.

    Regards

    #45762

    wanila
    Participant

    Sorry,
    Is this a bug? Should other users fix this one too?

    #45821

    Artem Temos
    Keymaster

    We never faced this issue before and other customers don’t have any problems with it. It works fast on our demo website as well. We don’t know why it causes this issue on your website.

    #46046

    michaldyrda
    Participant

    Thank you. Now everything works fine.

    #46065

    Artem Temos
    Keymaster

    Great, you are welcome.

Viewing 21 posts - 1 through 21 (of 21 total)