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Headers builder – проблема

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  • February 18, 2023 at 6:08 am #444161

    degy7
    Participant

    Виникла така проблема коли оновил до версіі 7.0. Зараз оновив до 7.1 проблема залишилась.

    https://drive.google.com/file/d/1h5ofWvXRF53qxzjcS9tFXrbaU0gxzVH2/view?usp=share_link

    • This topic was modified 2 years, 6 months ago by degy7.
    • This topic was modified 2 years, 6 months ago by degy7.
    February 20, 2023 at 11:53 am #444589

    Luke Nielsen
    Keymaster

    Hello,

    Please deactivate all plugins except these ones:

    WPBakery Page Builder or Elementor
    Woodmart Core
    WooCommerce
    Please switch to the parent theme if you use the child.

    After that, check the issue again, if the issue still persists, please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back.

    Kind Regards

    February 21, 2023 at 7:51 pm #445174

    degy7
    Participant

    left only three plugins
    https://drive.google.com/file/d/1xQzzDvDBcz2VqdhxYMadPS6uiOksLE5f/view?usp=share_link

    switched to the parent theme
    https://drive.google.com/file/d/1hdkXgxg0rN6kmhjyfLGXItmnahUHatCm/view?usp=share_link

    the problem is not solved

    • This reply was modified 2 years, 5 months ago by degy7.
    February 22, 2023 at 12:43 pm #445353

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    I await your response.

    Kind Regards

    February 22, 2023 at 3:57 pm #445423

    degy7
    Participant

    replied to the email you sent me

    February 22, 2023 at 5:00 pm #445447

    Luke Nielsen
    Keymaster

    Hello,

    We appreciate your time and hope we were able to meet your expectations. If there’s anything else we can do for you, please let us know.

    Have a great day and goodbye!

    Kind Regards

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