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Issue with product video

Viewing 7 posts - 1 through 7 (of 7 total)
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  • March 6, 2023 at 7:52 pm #448789

    henalon123
    Participant

    Hi there, we tried to add a product video to a product page, so we added it just below the main product image there is “+video” button, after adjusting it we decided to remove that video for now, after removing the video and saving the product we can see that if we choose a random variation and hover the mouse on the image it will change the image from the variation image to the main image all the time, this is really annoying bug, please help.
    We attached the link of the affected product page and admin access.

    March 6, 2023 at 8:42 pm #448800

    henalon123
    Participant

    Also unrelated, when we enter the woodmart settings page and we search for a specific settings its looks like the code is broken.
    heres a screenshot : https://ibb.co/wM0pq1Q

    March 7, 2023 at 4:52 am #448849

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Switch to the parent theme and update Elementor, and check the issue.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    March 8, 2023 at 6:44 am #449214

    henalon123
    Participant

    Ok we follow your instructions above and now it is showing the “watch video” button in the button left of the product image (we do not have any video selected, its showing the example video from youtube).
    Also now when we select product variations its not zooming the image while hovering.
    Please help.

    March 8, 2023 at 6:53 am #449215

    henalon123
    Participant

    Sorry, the problem now its only the “watch video” button in the button left of the product image (we do not have any video selected, its showing the example video from youtube).

    March 8, 2023 at 6:56 am #449216

    henalon123
    Participant

    Sorry, our bad again, problem fixed, you can close this thread.

    March 9, 2023 at 4:22 am #449519

    Elise Noromit
    Member

    If you have any questions please feel free to contact us.

    Best Regards

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