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Copyright/Post Footer Section and UI issues

Viewing 24 posts - 1 through 24 (of 24 total)
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  • March 7, 2023 at 11:37 pm #449140

    Bhaskar satywali
    Participant

    Hi Team,

    We are facing certain UI issues after upgrading to 7.1 >

    1. We have kept copyright section disabled but for some reasons it is appearing on the pages. Could you please find out why it’s happening?

    Post Footer/Copyright Area

    2. We are using cusrev plugin for collecting and managing customers reviews however the plugin is having conflicts with something on the website which is making the fonts and star images messed up.

    Customer review

    Similar problems on a custom page created just to showcase reviews (https://durvient.com/reviews/)
    Messed up UI and fonts

    3. We are seeing shortcode of cusrev plugin on product pages as well, product pages made using layouts and there is no trace of html shortcode while editing the layout with elementor
    shortcode

    March 8, 2023 at 10:29 am #449251

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    March 8, 2023 at 1:06 pm #449323

    Bhaskar satywali
    Participant

    Hi Artem, it’s a live website thus I cannot leave it disabled until you return. You have access, please disable it when you login and carry out your tests.

    You may wish to turn on maintainence mode (woodmart theme settings) when you do so.

    March 8, 2023 at 1:10 pm #449327

    Artem Temos
    Keymaster

    I will be here for the next few hours so you can freely disable your plugins so we don’t break anything on your website.

    March 8, 2023 at 1:17 pm #449330

    Bhaskar satywali
    Participant

    Thanks Artem, all the plugins except the 3 are disabled.

    I have turned maintenance mode on (for customers), you can access the homepage thorugh: https://durvient.com/?bypass (non-admin)

    March 8, 2023 at 1:42 pm #449337

    Artem Temos
    Keymaster

    Hello,

    We just opened your website and see that a lot of CSS and JS files can’t be loaded https://gyazo.com/760f37ccd6e3151af17ee345f64e4a75
    This problem seems to be related to your server configuration. Try to contact your hosting provider for help on this matter.

    Kind Regards

    March 8, 2023 at 1:43 pm #449338

    Bhaskar satywali
    Participant

    Let me know when you are done testing so that site could be put back online again. We are waiting for your confirmation. @admin

    March 8, 2023 at 1:45 pm #449340

    Bhaskar satywali
    Participant

    Thank you Artem, a case was raised with them as well, they also pointed towards some CSS and JS files as well as pointed towards litespeed too. Let us take the matter with them and report back.

    Do you think all 3 problems are associated with the same culprit?

    March 8, 2023 at 3:08 pm #449365

    Artem Temos
    Keymaster

    Yes, probably those issues are caused by the fact that your website lacks some CSS files. Let us know when this problem will be fixed.

    March 8, 2023 at 10:18 pm #449484

    Bhaskar satywali
    Participant

    We had some aggressive settings on litespeed which are reverted to default, the no. of error have dropped significantly however the problems highlighted still persists.

    As mentioned earlier, problem was highlighted to the hosting providing and they had pointed it towards the litespeed itself.

    No config changes were done to the php in the last 10-12 months.

    March 9, 2023 at 10:31 am #449577

    Artem Temos
    Keymaster

    Hello,

    1. Your footer is created with Elementor and copyrights text is a part of this HTML block. Check this screenshot https://gyazo.com/e6716713e4beb47da31499d040eeebf6

    2. Please, check how this custom reviews page works with the default WordPress theme to see if it is caused by our theme or not. Send us a screenshot also.

    3. This shortcode is placed in your custom single product page layout so you can easily remove it. Here is a screenshot https://gyazo.com/214a96dfeddd52654bc3d7d062205535

    Kind Regards

    March 9, 2023 at 10:43 am #449580

    Bhaskar satywali
    Participant

    Thanks Artem.

    Point 1 – No i wasn’t referring to the copywrite section i have created with the footer. There is one below that as well (notice the blank space with blocks) which is what I am trying to get rid of. That one came with the theme. Please see the screenshot:
    copywrite area

    Point 2 – Checked with storefront, the fonts were fixed. I have deleted the theme due to live website but can try again later in low traffic times.

    Point 3 – thank you for pointing that out, I tried editing layout but could not find the html code earlier, maybe I wasn’t looking at the right place. Code removed.

    March 9, 2023 at 11:46 am #449596

    Artem Temos
    Keymaster

    Hello,

    1. We have fixed this issue on your website. Please, test how it works now. https://gyazo.com/52144089d9c572a2b6158f21323b5d25

    2. You have wrapped the shortcode with the <code> tag that affects its styling https://gyazo.com/ca35db689ba2d2cac89013a2544353a6

    Kind Regards

    March 9, 2023 at 3:24 pm #449687

    Bhaskar satywali
    Participant

    Awesome Artem. All the issues resolved.

    Out of curiority, why did the 1st issue occur? The footer design is always like this but the extra portion appeared only after upgrading to 7.1.x

    March 9, 2023 at 3:43 pm #449695

    Artem Temos
    Keymaster

    It looks like the popup styles are not loaded for some reason. We will check this in our theme in case there is some bug. But anyway, you just need to keep that styles loaded on your website.

    Kind Regards

    March 30, 2023 at 9:55 am #455455

    Bhaskar satywali
    Participant

    Hi Artem, the issue at the footer has re-surfaced after upgrading the site to wordpress 6.2 today morning.

    The style you recommended to pre-load has been verified to be present.
    Style pre-loaded

    Screenshot of the footer area, notice the white space which you had disabled earlier.
    Post footer white area

    March 30, 2023 at 11:37 am #455493

    Bhaskar satywali
    Participant

    Hi Artem, just to confirm, the space is visible on all the pages except the homepage.

    It does not look good, would like to get rid of it.

    March 30, 2023 at 11:48 am #455504

    Artem Temos
    Keymaster

    Hello,

    You need to disable the Copyright section in Theme Settings -> Footer -> Copyrights https://gyazo.com/10a0e74bec4f79e9613d050fb7fc3044

    Kind Regards

    March 30, 2023 at 11:49 am #455505

    Bhaskar satywali
    Participant

    Is there a way to disable it for all the pages instead of each page 1-by-1?

    March 30, 2023 at 2:41 pm #455583

    Artem Temos
    Keymaster

    By disabling it through Theme Settings you will hide this section on all pages globally.

    Kind Regards

    March 31, 2023 at 10:04 am #455874

    Bhaskar satywali
    Participant

    Please can you point me how to do that as I am not using this section anyways.

    March 31, 2023 at 10:50 am #455897

    Artem Temos
    Keymaster

    You just need to disable it in Theme Settings -> Footer -> Copyrights https://gyazo.com/10a0e74bec4f79e9613d050fb7fc3044

    March 31, 2023 at 10:54 am #455903

    Bhaskar satywali
    Participant

    Thank you very much Artem. So sorry for pesting you with the stupid questions. I have turned off copywrite section and the problem stands resolved.

    March 31, 2023 at 2:53 pm #455987

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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