Fatal Error and product page not load when product has a lot images in gallery

This topic has 18 replies, 3 voices, and was last updated 1 year, 7 months ago by Artem Temos.

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March 8, 2023 at 1:57 am #449159
Mike
Participant
Helllo team,

I have found a critical issue after the update to the latest version of woodmart.
I created a video to explain it and show you how you can also reproduce the issue, please check private content
- This topic was modified 1 year, 8 months ago by Mike.
March 8, 2023 at 11:52 am #449281

Aizaz Imtiaz Awan
Keymaster

Hello,

So, we have checked the mentioned concern on our Test Site in this regard.

We have added a total of 43 Images under the Product Gallery of the following Product: https://blackpearlspro.com/woodmart_support/product/acer-sa100-sataiii/

And remain the AJAX variation threshold to 30 first > and then viewed the Product it was appearing fine. Also, a Custom Product Layout was also enabled for the Single Product page.

Then we changed the AJAX variation threshold to 500 the most and then previewed the same Product > it was still appearing fine with the Add to Cart element also added already in both situations.

So, there isn’t an issue at the Theme end in this regard as we have confirmed.

On your Site as we have seen in the Video, the WooCommerce plugin wasn’t updated to the latest version. So, please first update it to the latest version and then check back the concern again.

If the issue still persists on your Site, then once also try to activate the Parent Theme on your Site if you are using Child Theme on your Site and then check back the concern again because the Error Logs that you showed in your Video were to wp-includes which are usually Errors at the WordPress end and the other ones are related to WoodMart Child theme. So, there might be a Customization conflict at the Child Theme which is causing so try activating the Parent Theme to confirm more and then mention us accordingly.

Best Regards

March 8, 2023 at 12:15 pm #449293

Mike
Participant

you need to create variations first, as you saw on the video the issue persists on a variable product with 36 variations, each variation have many images as additionl not only on main image gallery. The woo version is on a dev enviroment on my live website is it set to the latest and still the has the issue. its not related to the woocommerce itself. the problem it on the theme and im sure for this becose on older theme versions the same product was operate just fine.

If you need to reproduce the issue you must create 25 combined variations the same as i have on my product.

March 9, 2023 at 10:02 am #449565

Artem Temos
Keymaster

Hello,

Could you please send us your admin access and link to the product where we can see this issue on your website?

Thank you in advance.

March 9, 2023 at 10:55 am #449584

Mike
Participant

Could you please send us your admin access

@admin Here you go, please be carefull is a live website

March 9, 2023 at 1:40 pm #449645

Artem Temos
Keymaster

Could you please disable all external plugins temporarily and send us your FTP access so we can check it further?

Thank you in advance

March 9, 2023 at 2:15 pm #449663

Mike
Participant

i send you the access to the stage site because i can’t disable plugins on the live website. Please check private content for new credentials. i have disabled all the plugins and left only the necessary, but if you need you can make any change on stage site and enable/disable what you need

March 9, 2023 at 4:05 pm #449712

Mike
Participant

sorry i forgot the ftp credentials on my previous answer, please check this private content

March 9, 2023 at 5:50 pm #449762

Artem Temos
Keymaster

Try to add the following PHP code snippet to the child theme functions.php file to fix this

remove_filter( 'the_content', 'convert_smilies', 20 );

March 9, 2023 at 5:57 pm #449768

Mike
Participant

ok understood! will be this fixed on near updates?

March 9, 2023 at 6:27 pm #449778

Artem Temos
Keymaster

We can’t reproduce it in our theme for now. So we recommend you keep this code even after the theme update.

March 9, 2023 at 7:43 pm #449812

Mike
Participant

did you try to reproduce with a product with at last 20-25 variations? because on a clean demo install it’s just happened as on my store

March 10, 2023 at 1:00 pm #450011

Artem Temos
Keymaster

Yes, we see this on our side too. We will check it further and fix it in our next theme update.

Kind Regards

March 13, 2023 at 4:34 pm #450763

Mike
Participant

Hi again, thank you for the reply. But i wanted to say that this error is getting worse cause i saw that this is happen on many products that have a lot of variations, so please fix it as soon as possible. I have disable more that 40+ products that expose this error when a costumer try to open the product page

March 13, 2023 at 5:31 pm #450779

Artem Temos
Keymaster

Hello,

Have you tried to add the code we sent you? Does fix the problem or do you still have it even when the code is added?

Kind Regards

March 14, 2023 at 12:29 am #450853

Mike
Participant

yep as i remember is it happen even with the remove_filter action that you send. Then on that product that first saw the error i removed some of images and it was ok, but today i got an alarm from a mechanism that i have create to inform me when visitors are getting error on any page and then i realize that this is happen to many products. As i saw those products have additional images on each variation simple variation image and also a galery of images for some of variations. For now i have disable the Additional variations images on theme settings and products are functioning just fine, so maybe this need a deep investigation to findout what can cause this error

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March 14, 2023 at 10:09 am #450945

Artem Temos
Keymaster

Hello,

The code we sent you should fix the problem and your variations will start working without any problems. Please, let us know if you still face this problem so we can check this further on your website.

Kind Regards

April 21, 2023 at 11:44 pm #461382

Mike
Participant

Hi, any news about this?
or we will keep the hook temporary code for eternity?

April 24, 2023 at 9:26 am #461618

Artem Temos
Keymaster

Hello,

This fix will be included in our 7.2 update so you will be free to remove the code.

Kind Regards
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