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Fatal error

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • March 10, 2023 at 2:46 pm #450061

    pkph
    Participant

    hi guys,

    my hosting provided this fatal error message for my website:

    Stack trace:
    #0 {main}
    thrown in /home/kxpabzb/public_html/wp-content/themes/woodmart/index.php on line 11
    [10-Mar-2023 08:28:58 UTC] PHP Fatal error: Uncaught Error: Call to undefined function get_header() in /home/kxpabzb/public_html/wp-content/themes/woodmart/index.php:11

    asking on how to fix this thank you.

    March 10, 2023 at 3:04 pm #450066

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    March 10, 2023 at 4:15 pm #450083

    pkph
    Participant

    hi see below

    March 10, 2023 at 4:23 pm #450089

    Artem Temos
    Keymaster

    Hello,

    Of course, we can check this on your staging website. Could you please clarify where exactly we can find this error on this website?

    Kind Regards

    March 10, 2023 at 4:53 pm #450107

    pkph
    Participant

    this is what they said:

    March 10, 2023 at 5:56 pm #450116

    Artem Temos
    Keymaster

    In this case, we need your FTP access so we can open this file and check the error.

    March 13, 2023 at 5:51 pm #450788

    pkph
    Participant

    see below

    March 14, 2023 at 4:41 pm #451116

    Artem Temos
    Keymaster

    Hello,

    You had some custom PHP code in the wp-config.php file which caused some errors. We commented this code and now your website works correctly. Please, check this from your end and let us know.

    Kind Regards

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Viewing 8 posts - 1 through 8 (of 8 total)