AJAX import error. Try to disable all external plugins and run the import again.

This topic has 3 replies, 2 voices, and was last updated 1 year, 8 months ago by Artem Temos.

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March 22, 2023 at 12:10 pm #453295

mfathy
Participant

AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.

Please, I spent 2 days to try solving this problem.
I want to install the Prebuilt websites “Megamarket”.
And please tell me how you solved it?

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March 22, 2023 at 12:43 pm #453304

Artem Temos
Keymaster

Hello,

We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be complete. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/58b97a06a16c4dbbc749c0ce51ccd775

Kind Regards

March 23, 2023 at 8:40 pm #453732

mfathy
Participant

Thank you for your reply.

I think the problem from your site I am sure 100%. becasue I installed prebuilt website version “7.0.3” before in the same comfiguration at my hosting wihtout any problem. other versions has the same error “AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.”and it seems from all comments from all the users. you need to fix this error.

March 24, 2023 at 9:33 am #453798

Artem Temos
Keymaster

Hello,

But we checked this already and saw the timeout error. Here is a screenshot https://gyazo.com/58b97a06a16c4dbbc749c0ce51ccd775
It means that the server can’t complete the request in a limited time. You need to increase this parameter to allow at least 180s to complete the request.

Kind Regards
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