Home › Forums › WoodMart support forum › Tabs/ Elementor / Menu duplicate

Tabs/ Elementor / Menu duplicate

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • April 13, 2023 at 4:45 pm #459473

    immolib
    Participant

    Hi
    WHen i use tabs for product display ( using theme settings/ Product/Tabs)

    I have a bug in display

    The menu appears twice. One tie before the tabs…and another time on the left

    See screen capture

    https://pasteboard.co/Yb9P0htXu46N.jpg

    I tried to descativate plugins but it wont change anything

    April 14, 2023 at 9:48 am #459607

    Aizaz Imtiaz Awan
    Keymaster

    Hi,

    Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.4 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide:
    https://xtemos.com/docs-topic/update-the-theme/

    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

    If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards.

    April 14, 2023 at 11:02 am #459623

    immolib
    Participant

    Hi
    Yes, all plugins and theme are the last versions.

    You can see the problem here :

    https://dev.plans.fr/plan-maison/focus-79-maison-traditionnelle-de-plain-pied-2/

    April 14, 2023 at 3:15 pm #459671

    Aizaz Imtiaz Awan
    Keymaster

    Hi,

    There was an issue with your global custom tabs In it, you have done something to the content that has caused it to explode. We have done the setting and it is working fine.

    Screenshot for clarification:
    https://ibb.co/zZT7CN9.
    Please clear the browser cache and try again.

    Best Regards.

    April 14, 2023 at 3:18 pm #459677

    immolib
    Participant

    Thanks a lot !

    Can you tell me where the mistake was made ?

    April 14, 2023 at 4:02 pm #459690

    immolib
    Participant

    I just checked and the problem is still there !

    https://dev.plans.fr/plan-maison/focus-79-maison-traditionnelle-de-plain-pied-2/

    April 14, 2023 at 4:11 pm #459700

    Aizaz Imtiaz Awan
    Keymaster

    Hi,

    You have enabled 3 Global custom tabs from the theme setting and in the additional tabs you have mixed up with each other. Because of this it was happening.

    Best Regards.

    April 17, 2023 at 12:15 pm #460145

    immolib
    Participant

    Hi

    I just checked and the problem is still there !

    https://dev.plans.fr/plan-maison/focus-79-maison-traditionnelle-de-plain-pied-2/

    • This reply was modified 1 year, 8 months ago by immolib.
    April 17, 2023 at 3:58 pm #460191

    Aizaz Imtiaz Awan
    Keymaster

    Hi,

    I have deactivated:

    ELEMENTOR PRO
    ESSENTIAL ADDONS FOR ELEMENTOR
    ESSENTIAL ADDONS FOR ELEMENTOR PRO

    And the tabs on the single product page are working fine. Please contact the plugin support. They can guide better with this.
    Hope you can understand !

    Best Regards.

    April 17, 2023 at 4:37 pm #460205

    immolib
    Participant

    Hi

    SOrry but no. I still have the double menu on desktop ( on mobile it is working fine)
    The 3 plugins are desactivated. I checked on two different browsers and i emptied cache

    April 18, 2023 at 11:50 am #460357

    Aizaz Imtiaz Awan
    Keymaster

    Hi,

    Your issue has been resolved:
    Screenshots for clarification:
    https://ibb.co/FH647X6.
    Please reactivate the plugins one by one to see which Plugin is causing the issue.

    Clear the browser cache and try again.

    Best Regards.

    April 20, 2023 at 11:49 am #460936

    immolib
    Participant

    Problems occurs when activating Elementor Pro and here is the answer of Elementor pro support :

    Hello Benjamin,

    Thank you for being so patient. I am Sneha from the Elementor Technical Customer Experience team. I’d be happy to assist you in this case. I appreciate you for bringing to our attention the issue you are facing between the WoodMart theme and Elementor. We understand the frustration that this may have caused, and we are here to help you with the issue.

    According to your described issue, while inspecting the website, I found that the issue appears when activating the Woodmart theme. It adds up the Woodmart’s accordion to the Elementor’s widget https://prnt.sc/eKcAzvMjoJxc​

    If you want to go ahead with Woodmart’s accordion, you can remove Elementor’s single product template from the product page.

    Elementor is designed to support all WordPress themes and is an extremely flexible page builder. However, it is ultimately up to the theme developers to provide support for page builders.

    As the issue appears to be with the WoodMart theme, Elementor is not able to make any changes to it. However, we recommend contacting the WoodMart theme developers for assistance with the compatibility issue. They should be able to help fix the issue within the theme and ensure that it works seamlessly with Elementor.

    In the meantime, if you have any other questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure that your website runs smoothly.

    If you would like to learn more about Elementor’s capabilities and how it can help you create a stunning website, please feel free to check out their developer documentation: https://developers.elementor.com/

    Thank you for your understanding.

    Best regards,
    Sneha Omer

    Tier 2 Customer Experience Specialist

    April 20, 2023 at 4:20 pm #461020

    Aizaz Imtiaz Awan
    Keymaster

    Hi,

    So, please try using the below Custom CSS code and paste it to Dashboard >> Theme Settings >> Custom CSS >>Global cusom css:

    form.cart :where(.single_add_to_cart_button,.wd-buy-now-btn,.quantity) {
    width: 274px !important;
}

    Change the code as per your need

    Best Regards.

    April 20, 2023 at 4:58 pm #461035

    immolib
    Participant

    thanks. Sorry but i think you entered the wrong code

    April 21, 2023 at 10:28 am #461177

    Aizaz Imtiaz Awan
    Keymaster

    Hi,

    Sorry for the misunderstanding, wrong reply was sent to you.

    Currently, you were doing this ELEMENTOR PRO template for a single product page which caused it to issue.

    If you want to create a custom layout for a single product page, this feature is already available in theme settings.

    Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

    Best Regards.

    April 21, 2023 at 11:15 am #461195

    immolib
    Participant

    Hi

    I have to use elementor pro cause your theme does not provide the opportunity to use ACF fields

    April 21, 2023 at 11:20 am #461197

    immolib
    Participant

    if your theme is not compatible with Elementor Pro, please SAY IT on theme forest.
    WIthout elemntor pro, i cannot customize every Post category for instance

    • This reply was modified 1 year, 7 months ago by immolib.
    April 21, 2023 at 5:32 pm #461335

    Aizaz Imtiaz Awan
    Keymaster

    Hi,

    Please use the below custom CSS code and paste it to Theme Settings >> Custom CSS >> Global CSS section:

    .woocommerce-tabs.tabs-layout-tabs > .wd-accordion-item > .wd-accordion-title {
	display: none;
}

    We will fix this issue in the next theme update.

    Best Regards.

  • Author
    Posts
Viewing 18 posts - 1 through 18 (of 18 total)