Demo Theme not installed properly and there was so many design issues.Image Size

Hello,

This padding is important for all the Woocommerce templates, in order to remove it from the home page you need to add this negative margin to the first section if you use Elementor https://prnt.sc/uhivji or set margin-top:-40px in the upper row settings: http://prntscr.com/lexqqs for WP bakery page builder.

If you have any questions please feel free to contact us.

Best Regards

Hello,

We are terribly sorry you are disappointed with the support. I do apologize I followed your purposes incorrectly.

#460511 Your screen shows an incorrect menu application and that is why I recommended the way to fix that. Taking into consideration the screen of the header, I tested questions about image size related to the header.

#461647 there is no requirements for the image size. You need to upload big but not huge images and make sure you have not limited the size in the image settings of the widget.

#461822 The only want to remove the gap is to add a negative top margin to the upper row/section.

#461878 and #462099 WoodMart theme provide Woocommerce builder allowing custom templates for functional pages of Woocommerce and change the design as per your wish. Did you check the option?

As for the product image size, please check this manual: https://xtemos.com/docs-topic/image-size-and-content-alignment-in-a-product-grid/

You will see that the images are not configured or customized, you will need to upload images of appropriate size and proportion. To get a nice view try to upload images of the same size for all the products.

Please let us know which issues remains if any we will gladly help to solve them. We would highly appreciate if you remove your negative feedback and give a trial to assist you in resolving your difficulties and then estimate us.

I do hope for your understanding.

If you have any questions please feel free to contact us.

Best Regards

Hello,

Please insert all the screens into the Private content (admin and FTP access, relevant URL) this is a confidential area.

You can attach images with the message here as well.

Best Regards

Hello,

Sorry for the delay, when you write a new message your topic goes to the top and we process the correspondence from the earliest to the latest.

I am checking your home page: https://gyazo.com/1dc731363606382d1942d2f5ddfacc7c

I cannot catch the problem. I see the gap between the header and the banner. You need to insert -40 px margin in the top row of your content.

I see you upload small images: https://gyazo.com/0f0b7985e4d17ecc87d6f28f3dc17c59 Please try to use sizes we mention in our manual: https://xtemos.com/docs-topic/image-size-and-content-alignment-in-a-product-grid/

I also check a couple of product pages and I cannot catch any issues: https://gyazo.com/671b4afbc58de0a1886a1a6e88b4b07d and https://gyazo.com/671def0a811196c7c3b8e9e373b00709

You can attach an image or make a screen using https://gyazo.com or else insert it into the private area. We will check.

Please describe in detail what you want to change on the product page and we will guide you or assist you.

Best Regards

Hello,

We just tried to edit a SEO title for one of the pages but we don’t see any problems after the update. Here is a screenshot of what we changed
https://gyazo.com/fa001d2d4d53fa5e4408e7e6209c014a
and how the page looked after the update https://gyazo.com/2bee19e0e262075f541a6476ef556671

Kind Regards

Hello,

Probably, there is some conflict with some of the installed plugins. Could you please temporarily disable them and leave only plugins related to our theme?

If you are not satisfied with our theme or support you can request a refund here and we will return your money back. https://themeforest.net/refund_requests/new

Kind Regards

Hello,

We just tried to add a text element to your home page and we didn’t see any problems. Here are screenshots
https://gyazo.com/5d03426a72cdd3b53626913558f2a482
https://gyazo.com/6f09a00e4f8f91e3f807651319c04643

Also, your home page is full of different elements added by you so we are confused about your issue. Maybe we are talking about different things?

Kind Regards