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Problem with PHP

Viewing 26 posts - 1 through 26 (of 26 total)
  • Author
    Posts
  • April 26, 2023 at 11:03 am #462221

    Charisis
    Participant

    Hello recently i updated your theme to 7.1, and it was asking for me to update the php version to 8. I did that but other very usefull plugins to my website didnt work, thats why i tried to switch again to PHP. But a lot of things in woodmart not working any more (f.e. icons, categories). I tried to reinstall it, didnt work.
    What should i do?

    Thanks!

    April 26, 2023 at 11:47 am #462239

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    April 26, 2023 at 1:49 pm #462273

    Charisis
    Participant

    Actually i found the problem, i was reinstalling the theme but not the woodmart plugin. Soo i tried to reinstall the plugin and it work. I think its ok but now i have a problem with mobile loading time, it is really slow, in google insights gets 25 score. Can you help?

    April 26, 2023 at 2:57 pm #462314

    Artem Temos
    Keymaster

    Hello,

    Thank you for choosing our theme. Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.

    We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/.

    If you have any further questions, please don’t hesitate to reach out.

    Kind regards,
    XTemos Studio

    April 27, 2023 at 5:16 pm #462713

    Charisis
    Participant

    Hello,

    I deactivated the plugin and now the score is even worst. What should i do?

    Thanks,
    Charisis

    April 28, 2023 at 9:28 am #462879

    Artem Temos
    Keymaster

    Hello,

    You need to follow our tutorial and check all aspects of your website optimization. Note that it doesn’t depend on the theme itself only.

    Kind Regards

    April 30, 2023 at 2:03 pm #463314

    Charisis
    Participant

    Hello,
    I followed a lot of steps in this tutorial but i have a problem with the WpRocket. I am doing as the tutorial says and the website have problems. First, it doesnt loads, it stucks on the preloader. Second, when it loads it isnt interactive, you cant do anything. I am deactivating the options now, cause i want it to be functional. But please with the credentials that i provided enable once again the option and see the problems.

    Thanks!

    May 1, 2023 at 9:24 am #463416

    Artem Temos
    Keymaster

    Hello,

    As we can see, the WP Rocket is currently active and working correctly. Could you please clarify how can we reproduce this issue on your website?

    Kind Regards

    May 1, 2023 at 11:15 am #463448

    Charisis
    Participant

    Hello,
    yeah its working but the options of JS compress is disabled, if you enable them as the tutorial that you sent me says the website have the problems that i told.

    Thanks!

    May 1, 2023 at 12:26 pm #463486

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme temporarily and enable this option in WP Rocket. We will check how it works.

    Kind Regards

    May 5, 2023 at 3:56 pm #464783

    Charisis
    Participant

    Hello,

    i tried that and it still it takes time to load. You can try that out by yourself.

    Thanks!

    May 8, 2023 at 9:07 am #465184

    Artem Temos
    Keymaster

    Hello,

    As we can see, the WP Rocket JS optimization options are still turned off. Please, enable them as per our instructions. Also, keep all plugins that are not related to our theme temporarily turned off since they affect the performance.

    Kind Regards

    May 8, 2023 at 11:15 am #465238

    Charisis
    Participant

    Hello,
    unfortunatlly thats not posible, because this is a running eshop of a customer. If i deactivate them and you see the site after hours my customer will be disapointed. So if you can disactivate them when you see the site and check for the problem.

    Thank!

    May 8, 2023 at 2:34 pm #465303

    Artem Temos
    Keymaster

    Please, send us your actual admin URL, username, and password so we can try this on your website.

    May 8, 2023 at 2:39 pm #465307

    Charisis
    Participant

    Sure

    May 8, 2023 at 2:55 pm #465315

    Artem Temos
    Keymaster

    We see that your website is extremely stow on backend. It means that some of the installed plugins affect this. And probably, this plugin also influences the front end. That is why you need to disable all plugins that are not related to our theme temporarily. Contact us after disabling the plugins so we can check this asap too.

    May 8, 2023 at 5:26 pm #465388

    Charisis
    Participant

    Sure, can you check it now?

    May 8, 2023 at 5:34 pm #465391

    Artem Temos
    Keymaster

    The WP Rocket works correctly now but the server response time is still slow. Could you check with the default WordPress theme?

    May 8, 2023 at 8:08 pm #465415

    Charisis
    Participant

    Yes, with a wordpress default theme is perfect as you can see at the screenshot below.

    Attachments:
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    May 9, 2023 at 10:31 am #465536

    Artem Temos
    Keymaster

    We are talking about the server response time. With a default theme it takes up to 4 seconds to load an almost empty cart page. Check the screenshot https://gyazo.com/fe922ba06d149ae7bf609fbfe1f86df1
    It should be loaded in less than 1 second. While it is not loaded in that time, you will not get a fast website with any theme.
    So you need to consult with your hosting provider for help on this matter.

    May 17, 2023 at 2:34 pm #467680

    Charisis
    Participant

    Hello,
    i talked with the server provider and upgraded the server to a high value package but the comfired me that the problem most now probably is from the theme. So can you please help me?

    Thanks!

    May 17, 2023 at 4:00 pm #467715

    Artem Temos
    Keymaster

    Hello,

    Could you please check the server response time on the cart page when the default theme is active? It should be less than 1s.

    Kind Regards

    May 17, 2023 at 9:48 pm #467831

    Charisis
    Participant

    I tried that but the problem is not only there. The customer cant add a product to cart also. It needs to wait alot.
    I removed a lot of the plugins, but still it lags a lot. Also i installed imagify and run that too!

    May 18, 2023 at 9:43 am #467919

    Artem Temos
    Keymaster

    Do you mean that it is slow with our theme only or do you see the problem with the default WordPress theme too? Because as we can see, nothing is changed on your website and it still has a very slow server response.

    Kind Regards

    May 18, 2023 at 11:24 am #467947

    Charisis
    Participant

    Yes the theme it self slows the add to cart function for example. If i enable other theme i dont see this problem that much.

    Thanks!

    May 18, 2023 at 12:20 pm #467987

    Artem Temos
    Keymaster

    We just tested with other themes and see that is still extremely slow. Here is a screenshot https://gyazo.com/de32d44ac0eb9406b8960f80d6803b71
    It means that the problem is not caused by Woodmart.

    Kind Regards

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Viewing 26 posts - 1 through 26 (of 26 total)