Few prebuilt theme cause error 403

This topic has 9 replies, 3 voices, and was last updated 1 year, 6 months ago by Artem Temos.

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May 9, 2023 at 4:55 am #465489

almmlaa
Participant

when installing Shoes or Bikes prebuilt themes i get 403 error in the homepage. While if i installed other prebuilt themes this issue won’t happen. what would be the possible issue?

May 9, 2023 at 1:47 pm #465607

Aizaz Imtiaz Awan
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Best Regards.

May 9, 2023 at 4:36 pm #465677

almmlaa
Participant

Maybe the issue is caused by:

<script>window.MSInputMethodContext && document.documentMode && document.write(‘<script src=”https://mysite.com/wp-content/themes/woodmart/js/libs/ie11CustomProperties.min.js”><\/script>’);</script>

Maybe worth mentioning, only the maybe page throw 403 error but going to /shop (for example) it’s fine.

May 9, 2023 at 4:59 pm #465687

Artem Temos
Keymaster

Try to add the following PHP code snippet to the child theme functions.php file to remove this code and check how it works

remove_action( 'wp_head', 'woodmart_enqueue_ie_polyfill', -100 );

May 9, 2023 at 5:14 pm #465692

almmlaa
Participant

I added the code in the child theme function file but the 403 error still there

May 9, 2023 at 5:29 pm #465696

Artem Temos
Keymaster

It means that it is not caused by that code. Please, contact your hosting provider for help on this matter since this error is generated by the server for some reason.

Kind Regards

May 10, 2023 at 5:06 pm #465979

almmlaa
Participant

An update to this issue.
Since I couldn’t use the shoes and bicycle theme due to the 403 error, I went and used the jewelry theme. So far so good up until an hour ago when the 403 page came again.
So what I founded out is this:
If I am logged in as an Admin and tried to view the home page the 403 error page will appear while viewing /shop is fine, but view the home page as non admin is fine with no 403 error.

Sounds weird I know, but I just thought of updating you in case it helps in finding the issue.

May 10, 2023 at 7:47 pm #466016

almmlaa
Participant

Another update:
Now instead of error 403, I get error 500 with the same exact previous scenario.

If I deactivate Elementor, no error 403 or 500 even if I am logged in

So the issue was Elementor

May 11, 2023 at 8:38 am #466098

almmlaa
Participant

Another update:
So I decided to clear all themes contents (thinking since I have loading several themes to check which are working and which are not) and then I imported only the shoes prebuilt template ( hoping it might work after all) I still get the 403 error page.

So I went ahead and deactivated Elementor plugin, and the 403 error os gone.

I don’t know what’s with Elementor that is causing this issue?

I will still continue to troubleshoot this issue.
And if you got any idea to try to troubleshoot or solve this issue please advise.

Thanks

May 11, 2023 at 9:31 am #466116

Artem Temos
Keymaster

Hello,

You will not be able to solve the problem while you don’t know what error is it caused by. As we said, you need to contact your hosting provider for help on this matter. Both errors 403 and 500 are generated by the server because of some errors on your website. And you need to clarify this information first.

Kind Regards
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