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I have a problem when I import demo glasses. I can only see your logo

Viewing 9 posts - 1 through 9 (of 9 total)
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  • May 9, 2023 at 6:16 pm #465706

    anouaralouani2
    Participant

    I have a problem when I import demo glasses. I can only see your logo please help me

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    May 10, 2023 at 10:21 am #465800

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    May 10, 2023 at 2:25 pm #465899

    anouaralouani2
    Participant

    I noticed that you reply to everyone with the same answer!!!! I disabled all unnecessary plugins with no result. There is a second problem, which is whether or not the item works. It gives the following error code

    May 10, 2023 at 2:25 pm #465901

    Artem Temos
    Keymaster

    Yes, but you didn’t send us your admin access 🙂

    May 10, 2023 at 2:31 pm #465903

    anouaralouani2
    Participant

    this is the first time in my life i see a theme of everything it’s bug before i even start using

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    May 10, 2023 at 2:32 pm #465906

    Artem Temos
    Keymaster

    We are really sorry that you faced trouble working with our theme. We are here to help you with both issues. Anyway, you can request a refund in case you are not satisfied with our theme https://themeforest.net/refund_requests/new

    May 10, 2023 at 2:33 pm #465907

    anouaralouani2
    Participant

    ok i will send you the access code

    May 10, 2023 at 2:34 pm #465908

    Artem Temos
    Keymaster

    It looks like the mb_strtolower function is disabled on your server. Contact your hosting provider for help on this matter. https://gyazo.com/e04762b01ad9c294a25a6a5ff92547a6

    Best Regards

    May 10, 2023 at 2:36 pm #465909

    anouaralouani2
    Participant

    ok thank you i will do it now

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Viewing 9 posts - 1 through 9 (of 9 total)