Products getting removed from card when a guest adds a product with variation.
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Hello, our customers keep complaining that when they add several products with color/size, all previous added items are removed automatically from their cart. This happens when the customer isn’t logged into his/her account. Could you please help us with this very serious matter?
Thanks,
Maria
Hello,
Thank you so much for purchasing our theme and contacting our support center.
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
I added 2 screenshots that show the problem. All items that where added previously in the shopping cart disappear when I added a hat that comes in two colors. This happens with any item that has a variant. It keeps “kicking” all items out of cart. When I am logged into my account, this problem deosn’t accure. Only when I’m logged out.
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Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder
Thank you in advance
.
