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500 errors
- This topic has 12 replies, 2 voices, and was last updated 1 year, 8 months ago by Artem Temos.
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AuthorPosts
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May 12, 2023 at 9:55 am #466378
n_l.pParticipantHi,
Σuddenly without any changes my website is giving 500 errors, when i disable all plugins except WoodMart core, WooCommerce and Elementor the site getting too slow. I contacted with my hosting company and they responded that the website seems to open many connections which bind all available PHP processes. Theme and Plugins are updated to the latest update.
Thanks in advance.
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You must be logged in to view attached files.May 12, 2023 at 10:28 am #466390
Artem TemosKeymasterHello,
Thank you so much for purchasing our theme and contacting our support center.
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
May 12, 2023 at 10:31 am #466392
n_l.pParticipantI installed Astra theme and everything seems to be fine
May 12, 2023 at 12:10 pm #466411
Artem TemosKeymasterIn this case, please, write us a step-by-step instruction on how to see the problem so we can check both with WoodMart and default WordPress theme to see if it is caused by our theme or not.
Kind Regards
May 12, 2023 at 12:18 pm #466417
n_l.pParticipantWhen i activate Woodmart theme with only active plugins ( WoodMart core, WooCommerce and Elementor ) everything getting too slow or is giving 500 error. With Astra theme and with all my plugins active the site is fine.
May 12, 2023 at 12:24 pm #466418
Artem TemosKeymasterPlease, disable all external plugins that are not related to our theme temporarily. Thank you.
May 12, 2023 at 12:26 pm #466420
n_l.pParticipanti disable all plugins except WoodMart core, WooCommerce and Elementor
May 12, 2023 at 12:57 pm #466433
Artem TemosKeymasterCould you please send us your SSH or FTP access so we can troubleshoot this issue?
May 12, 2023 at 1:32 pm #466438
n_l.pParticipantοκ
May 12, 2023 at 3:01 pm #466480
Artem TemosKeymasterYou sent your hosting panel login but we need FTP or SSH. If you don’t have this information, please, contact your hosting provider to get it.
May 12, 2023 at 3:24 pm #466491
n_l.pParticipantSSH and SFTP protocol are not available in my hosting package.
But you can connect to the server via the FTP or FTPS protocols.
May 15, 2023 at 9:08 am #466888
n_l.pParticipantAny update on what’s going on with my website?
May 15, 2023 at 12:28 pm #466957
Artem TemosKeymasterHello,
Your header contains an element with a missing image that causes this problem. Try to reupload an image there or remove this element completely https://monosnap.com/file/7mqBYnFZXwTFfLHQREs6jsvAz6M0cA
Kind Regards
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