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500 errors

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #466378

    n_l.p
    Participant

    Hi,

    Σuddenly without any changes my website is giving 500 errors, when i disable all plugins except WoodMart core, WooCommerce and Elementor the site getting too slow. I contacted with my hosting company and they responded that the website seems to open many connections which bind all available PHP processes. Theme and Plugins are updated to the latest update.

    Thanks in advance.

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    #466390

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    #466392

    n_l.p
    Participant

    I installed Astra theme and everything seems to be fine

    #466411

    Artem Temos
    Keymaster

    In this case, please, write us a step-by-step instruction on how to see the problem so we can check both with WoodMart and default WordPress theme to see if it is caused by our theme or not.

    Kind Regards

    #466417

    n_l.p
    Participant

    When i activate Woodmart theme with only active plugins ( WoodMart core, WooCommerce and Elementor ) everything getting too slow or is giving 500 error. With Astra theme and with all my plugins active the site is fine.

    #466418

    Artem Temos
    Keymaster

    Please, disable all external plugins that are not related to our theme temporarily. Thank you.

    #466420

    n_l.p
    Participant

    i disable all plugins except WoodMart core, WooCommerce and Elementor

    #466433

    Artem Temos
    Keymaster

    Could you please send us your SSH or FTP access so we can troubleshoot this issue?

    #466438

    n_l.p
    Participant

    οκ

    #466480

    Artem Temos
    Keymaster

    You sent your hosting panel login but we need FTP or SSH. If you don’t have this information, please, contact your hosting provider to get it.

    #466491

    n_l.p
    Participant

    SSH and SFTP protocol are not available in my hosting package.

    But you can connect to the server via the FTP or FTPS protocols.

    #466888

    n_l.p
    Participant

    Any update on what’s going on with my website?

    #466957

    Artem Temos
    Keymaster

    Hello,

    Your header contains an element with a missing image that causes this problem. Try to reupload an image there or remove this element completely https://monosnap.com/file/7mqBYnFZXwTFfLHQREs6jsvAz6M0cA

    Kind Regards

Viewing 13 posts - 1 through 13 (of 13 total)