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Unable to update theme

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • May 15, 2023 at 11:37 am #466944

    matej.petric
    Participant

    Hello

    I already saw a few topics with this problem and I tried everything that’s been suggested, but nothing worked so can I please get your assistance with updating the WordPress theme?
    I’m getting this error: pclzip_err_bad_format (-10) : unable to find end of central dir record signature

    May 15, 2023 at 2:36 pm #467009

    Luke Nielsen
    Keymaster

    Hello,

    Please read our article on how to update the theme: https://xtemos.com/docs-topic/update-the-theme/

    https://take.ms/sPeOA

    Thanks for your time and have a great day.

    Kind Regards

    May 15, 2023 at 2:44 pm #467010

    matej.petric
    Participant

    Unfortunately, it’s still not working. I tried to follow those steps but I’m still getting the same error. Can you maybe take a look? I left the theme unactivated now. I’m also attaching FTP details below so you can connect and take a look, website is located in “public_html” folder

    • This reply was modified 1 year, 8 months ago by matej.petric.
    May 16, 2023 at 11:51 am #467267

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    Could you please update the FTP access? Because on my side it is not working: https://take.ms/3MZ6H

    I await your response.

    Kind Regards

    May 16, 2023 at 11:58 am #467271

    matej.petric
    Participant

    That’s because our hosting provider is using an IP filter for FTP access, I forgot about that. Can you please give me the IP address that you’re connecting from so I can put you on the whitelist?

    May 16, 2023 at 12:51 pm #467292

    Luke Nielsen
    Keymaster

    Yep, here is our IP – 176.98.71.119.

    I await your response.

    Kind Regards

    May 16, 2023 at 2:02 pm #467328

    matej.petric
    Participant

    It’s added

    May 17, 2023 at 9:42 am #467565

    Luke Nielsen
    Keymaster

    Hello,

    Now I see the 530 error, here is a screenshot: https://take.ms/ub0fa

    Please check access on your side and let me know.

    Kind Regards

    May 17, 2023 at 10:24 am #467579

    matej.petric
    Participant

    I don’t know what happened, maybe I copied the wrong password, but I can’t access this account either. I changed the password and now it’s working so I’m attaching new credentials bellow.

    May 17, 2023 at 5:00 pm #467755

    Luke Nielsen
    Keymaster

    Hello,

    The theme is updated, please check it and let me know.

    Kind Regards

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Viewing 10 posts - 1 through 10 (of 10 total)