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Bad request on updating theme options

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  • May 25, 2023 at 2:04 pm #469893

    johan-0661
    Participant

    Since I’ve updated to the latest version I can not save after editing theme options. A ‘400 Bad Request’ page shows as soon as I click ‘Save options’.

    Already updated all other plugins and WordPress to the latest versions.
    Also tested with all other plugins disabled (except for the Woodmart Core plugin).
    Reverting to php 7.4 (from 8.2) also doesn’t help.

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    May 25, 2023 at 2:14 pm #469905

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    May 25, 2023 at 4:06 pm #469957

    johan-0661
    Participant

    Hi Artem,

    As this is a live client site I can not keep the plugins disabled for a long period. So please disable them yourself (if needed I can grant you ftp access as well for this).

    Please be carefull. Though if something would go wrong I do have backups from ftp and database.

    May 25, 2023 at 4:25 pm #469961

    Artem Temos
    Keymaster

    Hello,

    Try to disable mod_security on your server. It seems to block Theme Settings “save” requests. Contact your hosting provider for help.

    Kind Regards

    May 26, 2023 at 12:58 pm #470202

    johan-0661
    Participant

    No idea what was going on but it solved itself before I could contact the hosting company. Maybe it had something to do with redis caching.

    May 26, 2023 at 2:11 pm #470220

    Artem Temos
    Keymaster

    OK, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

    Kind Regards

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Viewing 6 posts - 1 through 6 (of 6 total)