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variable product

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • May 29, 2023 at 12:21 pm #470736

    byotia
    Participant

    Welcome
    There is a problem with the product page
    The product options cannot be selected. I don’t know what the problem is

    May 29, 2023 at 4:06 pm #470800

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your provided link is not working. Sorry, you are not allowed to preview drafts.
    Which product options are not working. Please send some screenshots of the issue for better understanding.

    Best Regards.

    May 29, 2023 at 4:38 pm #470817

    byotia
    Participant

    I attached the photo
    when sizing up
    The color cannot be determined
    The product cannot be added to the cart when the product has multiple options
    Size and color

    Attachments:
    You must be logged in to view attached files.
    May 30, 2023 at 10:23 am #471024

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sore again, Your provided link is incorrect. But I have visited your site and visited the product “Elsa carpets 5” and selected the size and then clicked add to cart. It is working fine:
    Screenshot for clarification:
    https://ibb.co/nw1D54L

    If you have any questions please feel free to contact us.

    Best Regards.

    May 30, 2023 at 10:39 am #471031

    byotia
    Participant

    Could you visit the product page of “Valencia rugs 1” If you add size and color on the product page, it cannot be added to the cart

    https://ibb.co/2hkyDxr

    https://ibb.co/9wB1gDT

    https://ibb.co/x2LT5C1
    https://ibb.co/p0GCRdh

    May 30, 2023 at 3:31 pm #471153

    Aizaz Imtiaz Awan
    Keymaster

    Hello,
    Please check this manual to find the option to configure the swatches: https://xtemos.com/docs-topic/variable-products-and-swatches/

    https://woocommerce.com/document/variable-product/

    If you have any questions please feel free to contact us.

    Best Regards

    May 30, 2023 at 4:01 pm #471165

    byotia
    Participant

    Yes, I did the same explanation And the problem still exists Size and color cannot be specified together I do not know what the problem is when I specify the size, I cannot determine the color

    Attachments:
    You must be logged in to view attached files.
    May 30, 2023 at 9:54 pm #471262

    byotia
    Participant

    This is a video from the mobile phone of the problem It is the same problem on the computer

    May 30, 2023 at 10:16 pm #471263

    byotia
    Participant

    https://drive.google.com/file/d/1jSTXKCY9VGkW–qtr3M2BeNszD2wN6ZH/view

    https://streamable.com/t8hynq

    May 31, 2023 at 10:16 am #471341

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

    Best Regards

    May 31, 2023 at 10:20 am #471343

    byotia
    Participant

    Yes, it did In the previous theme everything was fine and it works fine Only in Woodmart thread the problem

    May 31, 2023 at 5:15 pm #471518

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please share the WP admin login details of your site so I will check and solve the issue?

    Best Regards.

    May 31, 2023 at 10:00 pm #471606

    byotia
    Participant

    Yes, of course

    June 1, 2023 at 2:17 pm #471803

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I am unable to login to your site. It shows the following error.
    https://ibb.co/FHWnyND

    Best Regards.

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Viewing 14 posts - 1 through 14 (of 14 total)