Home › Forums › WoodMart support forum › website went blank after woocommerce plugin update

website went blank after woocommerce plugin update

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • June 3, 2023 at 6:07 pm #472404

    easyhatblocks
    Participant

    Lately I have been having problems with my website after plugin updates. Today I updated woocommerce, woocommerce for Paypal and woocommerce for STRIPE. And after that the website went blank. This is the second time this week that something like that happens.

    June 5, 2023 at 8:29 pm #472787

    easyhatblocks
    Participant

    My web site has been down for more than 48h and I have not received any support yet.

    June 5, 2023 at 11:57 pm #472805

    Elise Noromit
    Member

    Hello,

    Please provide FTP and site admin access, insert the access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    June 6, 2023 at 12:38 am #472814

    easyhatblocks
    Participant

    see details in private content

    June 6, 2023 at 2:20 pm #472983

    Artem Temos
    Keymaster

    Hello,

    Sorry, but we need your FTP access, not your hosting panel. If you don’t have this information, you can contact your hosting provider for help.

    Kind Regards

    June 6, 2023 at 3:23 pm #473007

    easyhatblocks
    Participant

    here are the details

    June 6, 2023 at 3:47 pm #473021

    Artem Temos
    Keymaster

    Hello,

    We have activated Woodmart theme and the dashboard is working correctly now. But the home page still shows 500 error. Note that it is not caused by our theme because it doesn’t work with other themes as well. You need to consult with your server provider for help on this matter.

    Kind Regards

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)